Hannah Salser
Tallahassee,FL
Summary
Hospitality professional with extensive experience in front desk management and guest relations. Expertise in resolving guest inquiries, maintaining high satisfaction levels, and managing event logistics. Strong communication skills and a proactive approach contribute to seamless operations and exceptional guest experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Associate
Governor’s Club
Tallahassee, USA
12.2025 - Current
- Managed front desk operations for 4-star, members-only restaurant, serving 200+ guests per shift and consistently meeting service time and guest experience KPIs.
- Coordinated reservations and 20+ large events weekly (100+ attendees each), collaborating with supervisors and service teams for accurate bookings and seamless execution.
- Resolved guest concerns weekly with professionalism and empathy, achieving 90% satisfaction scores and contributing to strong member retention.
Conference Assistant
Florida State University Housing
Tallahassee, Florida
05.2026 - 08.2026
- Managed registration processes for attendees, including check-in and badge distribution.
- Coordinated with vendors to ensure timely delivery of supplies and services.
- Assisted in organizing logistics for conferences and events at Florida State University.
Guest Relations Supervisor
Legends Global
Tallahassee, Florida
02.2026 - 06.2026
- Supervised guest services team to enhance customer experiences and satisfaction.
- Developed and implemented strategies to improve guest satisfaction levels.
- Addressed guest inquiries and concerns promptly, fostering positive relationships.
- Collaborated with other departments to streamline guest service processes effectively.
Front Desk Agent
Governor’s Inn
Tallahassee, USA
08.2025 - 12.2025
- Managed reservations, room assignments, and account charges for 30+ guests per shift using Cloudbeds, maintaining 99%+ accuracy in a luxury hospitality setting.
- Maintained lobby and front desk environment, ensuring cleanliness and presentation standards aligned with luxury hotel brand.
- Produced daily shift reports and operational notes for management and team members, facilitating seamless communication.
Lifeguard/Head Lifeguard
Cabot Community Center
Cabot, USA
05.2021 - 01.2025
- Maintained proficiency in first responder skills such as First Aid and CPR, ensuring effective support for individuals in distress.
- Developed safety protocols in collaboration with team members, enhancing overall safety for guests.
- Delivered friendly customer service to guests, effectively addressing concerns to improve their experience.
- Managed daily park operations for over 1000 patrons daily.
- Conducted regular inspections of equipment and pool conditions.
- Assisted in organizing community events and swimming lessons for all ages.
Education
Bachelor of Science - Hospitality and Tourism Management
Florida State University
Tallahassee, FL12-2026
Associate of Science - Business, Liberal Arts and Sciences
Arkansas State University- Beebe
Beebe, AR05-2025
High School Diploma -
Cabot High School
Cabot, AR05-2023
Skills
- Hospitality management
- Guest relations
- Reservation management
- Event coordination
- Administrative skills
- Project management
- Staff management
- Problem Solving
- Customer service
- Communication
- Creative thinking
Awards
- Lifesaving Award, 2023, American Red Cross
- Lifesaving Award, 2024, MEMS
Certification
- Certified Guest Service Professional - CGSP
Timeline
Conference Assistant
Florida State University Housing
05.2026 - 08.2026
Guest Relations Supervisor
Legends Global
02.2026 - 06.2026
Front Desk Associate
Governor’s Club
12.2025 - Current
Front Desk Agent
Governor’s Inn
08.2025 - 12.2025
Lifeguard/Head Lifeguard
Cabot Community Center
05.2021 - 01.2025
Bachelor of Science - Hospitality and Tourism Management
Florida State University
Associate of Science - Business, Liberal Arts and Sciences
Arkansas State University- Beebe
High School Diploma -
Cabot High School