Samantha Adgerson
Washington,USA
Summary
Hospitality professional with over 10 years of experience delivering exceptional guest service in hotels, healthcare, and customer-facing environments. Skilled in conflict resolution, event coordination, and building positive guest relationships. Recognized for improving customer satisfaction through prompt problem-solving, attention to detail, and a commitment to high service standards.
Detail-oriented individual with a versatile background in hospitality and customer service. Recognized for exceptional organizational skills and the ability to multitask effectively, ready to support administrative functions and drive guest satisfaction.
Dedicated Front Desk Associate with expertise in guest relations and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Hilton Garden Inn
Alexandria, VA
05.2023 - Current
- Check in and check out guests, ensuring accuracy in reservations and special requests.
- Arrange accommodations to meet guest needs, enhancing overall satisfaction.
- Provide administrative support, including validating guest parking, processing invoices, and maintaining records.
- Multitask in a fast-paced environment while prioritizing guest service.
Home Health Aide
Senior Helpers
Fairfax, VA
03.2021 - 04.2023
- Assisted clients with personal care, including bathing, grooming, dressing, and exercise.
- Prepared meals, performed light housekeeping, managed laundry, and ran errands.
- Organized medications and mail to ensure client safety and well-being.
- Built strong relationships with clients, fostering trust and comfort.
Housekeeper
Ingleside at Rock Creek
Washington, DC
03.2020 - 03.2021
- Maintained cleanliness and comfort in assigned rooms to meet high quality standards.
- Responded promptly to guest requests and housekeeping service needs.
- Delivered excellent customer service while coordinating with management.
Guest Service Representative
Cole Stevens
Washington, DC
01.2019 - 02.2020
- Provided exceptional customer service to clients in a high-end salon environment.
- Processed cash and credit card payments accurately.
- Scheduled appointments and addressed client concerns via phone and in person.
Behavior Technician
Behavioral framework
Rockville, Maryland
01.2017 - 12.2018
- Implemented behavior intervention plans for individuals with developmental disorders.
- Collected and documented data on client progress and behaviors daily.
- Assisted in conducting assessments to develop personalized treatment strategies.
- Collaborated with therapists and families to ensure consistent care practices.
- Utilized various behavioral techniques to promote skill development in clients.
- Maintained a safe and supportive environment during client interactions.
Floor Associate
Forman Mills
Washington, DC
02.2014 - 08.2016
- Greeted customers, provided product knowledge, and answered questions.
- Processed transactions, issued receipts, and maintained cash security.
- Monitored inventory levels and restocked merchandise as needed.
Education
GED -
MLK Library
Washington, DCSkills
- Guest Relations & Customer Service
- Hospitality Management
- Event Coordination
- Conflict Resolution
- Time Management & Organization
- Administrative Support
- POS & Payment Processing
- Housekeeping & Facility Maintenance
Timeline
Front Desk Associate
Hilton Garden Inn
05.2023 - Current
Home Health Aide
Senior Helpers
03.2021 - 04.2023
Housekeeper
Ingleside at Rock Creek
03.2020 - 03.2021
Guest Service Representative
Cole Stevens
01.2019 - 02.2020
Behavior Technician
Behavioral framework
01.2017 - 12.2018
Floor Associate
Forman Mills
02.2014 - 08.2016
GED -
MLK Library