ELIANIS ADAN
Miami,FL
Summary
Hospitality and guest services professional with experience in hotel operations, front desk leadership, restaurant supervision, and administrative support. Skilled at creating exceptional guest experiences, leading teams in fast-paced environments, resolving concerns with professionalism, and maintaining efficient daily operations. Known for strong communication, organization, and customer service skills, with a proven ability to balance guest satisfaction, team collaboration, and operational excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Thesis Hotel Miami
Miami, FL
05.2026 - Current
- Manage daily front desk operations and provide exceptional guest service in a luxury hotel environment.
- Coordinate guest check-ins, check-outs, reservations, and special requests.
- Resolve guest concerns professionally and efficiently while maintaining high satisfaction standards.
- Collaborate with multiple departments to ensure seamless guest experiences.
- Train and support team members on hotel procedures, policies, and service standards.
Supervisor
Mamey Miami
Miami, FL
08.2024 - 05.2026
- Supervise front-of-house operations and support service staff during high-volume shifts.
- Lead and motivate team members to deliver exceptional guest experiences.
- Handle guest concerns and implement solutions to maintain customer satisfaction.
- Assist with scheduling, staffing, reservations, ordering, and operational coordination.
- Support private events, large parties, and special dining experiences.
Lead Hostess
Mamey Miami
Miami, FL
05.2022 - 08.2024
- Managed reservations, guest seating, waitlists, and customer inquiries.
- Coordinated dining room flow to maximize efficiency and guest satisfaction.
- Assisted with event planning and execution for private parties and special occasions.
- Supported servers, food runners, and bussers to maintain smooth operations.
- Resolved guest concerns and ensured positive dining experiences.
Administrative Assistant
Millennium Management LLC
Miami, FL
05.2020 - 11.2020
- Managed invoices, records, billing documentation, and electronic filing systems.
- Created and maintained spreadsheets for company projects and reporting.
- Processed deposits, reconciled invoices, and resolved billing discrepancies.
- Handled multi-line phone systems and administrative correspondence.
- Coordinated shipping, courier services, and office documentation.
Education
High School Diploma -
Florida Virtual School
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
Miami, FL01.2028
Skills
- Guest services coordination
- Guest Relations & Customer Service
- Team Leadership
- Reservation Management
- Event Coordination
- Administrative Support
- Microsoft Office & Excel
- Multitasking & Organization
Languages
English
Spanish
Timeline
Front Desk Supervisor
Thesis Hotel Miami
05.2026 - Current
Supervisor
Mamey Miami
08.2024 - 05.2026
Lead Hostess
Mamey Miami
05.2022 - 08.2024
Administrative Assistant
Millennium Management LLC
05.2020 - 11.2020
High School Diploma -
Florida Virtual School
Associate of Science - Diagnostic Medical Sonography
Miami Dade College