Hannah Salter
Memphis,TN
Summary
A strong leader with several years of experience in hospitality and customer service. Skilled in coordinating operations, overseeing staff and ensuring customer satisfaction. Known for implementing effective strategies to improve workflow efficiency and team productivity. Demonstrated success in fostering strong relationships with guests as well as co-workers while maintaining high levels of professionalism.
Overview
4
4
years of professional experience
Work History
Server
Josephine Estelle, AM Restaurant
Germantown, Tennessee
05.2026 - Current
- Engaged customers with in-depth menu knowledge to promote restaurant offerings.
- Delivered exceptional service to ensure positive dining experiences for daily customers.
- Coordinated table arrangements and pacing to enhance dining room efficiency.
Front of House Manager
Yellow Rocket Concepts-Local Lime
Germantown, Tennessee
09.2025 - 05.2026
- Direct front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Coordinated daily operations and staff scheduling, contributing to seamless service delivery.
- Resolved customer complaints promptly, improving guest satisfaction and ensuring a positive dining experience.
- Overseeing daily analytics of different areas within the restaurant and reporting to HR using templates.
Server, Trainer, Shift Lead
Yellow Rocket Concepts-Local Lime
Germantown, TN
01.2025 - 12.2025
- Conducted training sessions to enhance staff skills and foster teamwork.
- Provided ongoing feedback to servers to improve service quality.
- Facilitated positive dining environment through clear and effective communication.
- Coordinated with management to address service challenges and optimize workflows.
Server/Server Trainer
Seasons 52
Memphis, TN
11.2023 - 06.2024
- Provided exceptional service to over 100 daily customers, enhancing overall dining experience.
- Resolved guest inquiries and complaints swiftly, reinforcing restaurant's reputation for quality service.
- Communicated with hosts, busser, and kitchen staff to prepare for and serve guests.
Server, Bartender, Shift Lead, Line Cook
Texas Roadhouse
Horn Lake, MS
06.2022 - 11.2023
- Trained new servers on restaurant protocols and service standards, enhancing team readiness.
- Engaged customers, addressed inquiries, and recommended specials to increase sales.
- Worked with restaurant staff to streamline operations, improving service delivery efficiency.
Education
Bachelor of Science - Health Sciences
Arkansas State University
Jonesboro, AR3rd Year Undergrad - Sonography
Baptist University of Health Sciences
Memphis, TNAssociate of Arts - Kinesiology
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Leadership
- Analytics reporting
- Operational management
- Customer relationship management
- Team collaboration
- Guest services
- Effective communication
- Service prioritization
- Training and coaching
- Team oversight
Timeline
Server
Josephine Estelle, AM Restaurant
05.2026 - Current
Front of House Manager
Yellow Rocket Concepts-Local Lime
09.2025 - 05.2026
Server, Trainer, Shift Lead
Yellow Rocket Concepts-Local Lime
01.2025 - 12.2025
Server/Server Trainer
Seasons 52
11.2023 - 06.2024
Server, Bartender, Shift Lead, Line Cook
Texas Roadhouse
06.2022 - 11.2023
Bachelor of Science - Health Sciences
Arkansas State University
3rd Year Undergrad - Sonography
Baptist University of Health Sciences
Associate of Arts - Kinesiology
Mississippi Gulf Coast Community College