Hannah Sanchez
Gilbert,AZ
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Seasoned Customer Service Lead with background in managing customer interactions and resolving complex issues. Skilled at fostering positive relationships with customers to drive growth and brand loyalty. Known for effectively leading teams to enhance productivity, efficiency, and overall customer satisfaction. Demonstrated success in training staff on customer service standards and procedures.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Lead
Queen Creek Olive Mill
Queen Creek, Arizona
08.2024 - Current
- Led customer service team in providing exceptional product knowledge and support.
- Trained new staff on customer interaction and product offerings.
- Resolved customer inquiries and issues using effective communication skills.
- Managed daily operations to ensure smooth customer experiences at the mill.
- Coordinated events and tastings, promoting products and enhancing brand awareness.
- Monitored service quality standards, ensuring consistent delivery of excellent service.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Maintained accurate records of customer interactions and transactions.
Sales Associate
Ace Industrial Supply Inc.
Gilbert, Az
01.2023 - 08.2024
- Assisted customers in selecting industrial supplies for various applications.
- Maintained product knowledge to provide accurate information to clients.
- Handled customer inquiries and resolved issues promptly and professionally.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
Lead Hostess
High Tide Seafood Bar And Grill
Gilbert, Az
02.2021 - 11.2022
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and supervised new host staff in customer service protocols.
- Handled reservations and walk-in guests efficiently using electronic booking systems.
- Assisted in creating a welcoming atmosphere through effective communication skills.
- Collaborated with management to streamline hosting procedures for improved efficiency.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Assigned tasks to other hostesses based on their skill level or experience.
- Communicated any issues or complaints to management in a timely manner.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
Tempe, AZ 08.2024 - 11.2025
Associate of Applied Science - Counseling Psychology
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 08.2022 - 05.2024
Skills
- Customer service
- Effective communication
- Conflict resolution
- Event coordination
- Training and development
- Administrative duties
- Interpersonal communications
- Customer complaint resolution
Timeline
Customer Service Lead
Queen Creek Olive Mill
08.2024 - Current
Bachelor of Science - Forensic Psychology
Arizona State University
08.2024 - 11.2025
Sales Associate
Ace Industrial Supply Inc.
01.2023 - 08.2024
Associate of Applied Science - Counseling Psychology
Maricopa Community Colleges, Mesa Community College
08.2022 - 05.2024
Lead Hostess
High Tide Seafood Bar And Grill
02.2021 - 11.2022