Hannah Schmitz
Gaithersburg,MD
Summary
- Developed critical technical skills and problem-solving abilities in fast-paced environment. Transitioning into new field, leveraging experience in diagnosing and resolving complex issues. Focused on delivering high-quality results and adapting to new challenges.
- Adaptable technician with a focus on fiber optic safety and network troubleshooting. Recognized for attention to detail and commitment to timely project completion. Prepared to contribute to team success through effective collaboration and problem resolution.
- Dynamic professional with experience in customer service and administrative support. Proven ability to engage guests and maintain satisfaction while managing multiple tasks efficiently. Eager to leverage strong communication skills to enhance client experiences.
Overview
3
3
years of professional experience
Work History
Fiber Optic Technician
Jayde Underground
Frederick, MD
11.2025 - 02.2026
- Installed and terminated fiber optic cables for residential and commercial projects.
- Assisted in troubleshooting network connectivity issues using diagnostic tools.
- Maintained accurate records of installations and repairs performed on-site.
- Collaborated with team members to ensure timely project completion and quality standards.
Office Administrative Assistant
Jayde Underground
Frederick, MD
03.2025 - 11.2025
- Assisted in inventory management by tracking office supplies and placing orders as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Front Desk Receptionist
Athlete Factory
Frederick, MD
11.2024 - 06.2025
- Greeted and assisted clients, ensuring a welcoming atmosphere at reception.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and maintained calendar for staff, optimizing daily operations.
- Processed client registrations and memberships using company management software.
- Organized office supplies and maintained inventory to support front desk operations.
- Handled inquiries and resolved issues promptly, enhancing customer satisfaction levels.
Coach
The Athlete Factory
Frederick, MD
11.2024 - 06.2025
- Developed tailored training programs to enhance athlete performance and skill development.
- Analyzed individual progress and adjusted techniques to optimize results in diverse sports disciplines.
- Collaborated with athletes to set achievable goals and monitor ongoing performance improvements.
- Led group training sessions, fostering teamwork and motivation among participants of varying skill levels.
Server
IHOP
Stevenson, MD
10.2022 - 04.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted in training new servers on menu items and service protocols.
- Efficiently managed multiple tables, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately and efficiently, maintaining cash handling procedures.
- Resolved customer complaints swiftly, fostering positive relationships with guests.
- Adapted quickly to changing restaurant demands during peak hours, ensuring smooth operations.
Education
Associate of Science - Liberal Arts And Sciences
Chesapeake College
Wye Mills, MD05-2024
High School Diploma -
Damascus High School
Damascus, MD06-2021
Skills
- Fiber optic safety
- Fusion splicing
- Strong work ethic
- Time management
- Telephone etiquette
- Appointment scheduling
- Skilled in quickbooks
- Data entry
- Microsoft office
- Billing and invoicing
- Exceptional customer service
- Personable and friendly
- Effective communication
- Building relationships
Languages
ASL
Limited Working
Timeline
Fiber Optic Technician
Jayde Underground
11.2025 - 02.2026
Office Administrative Assistant
Jayde Underground
03.2025 - 11.2025
Front Desk Receptionist
Athlete Factory
11.2024 - 06.2025
Coach
The Athlete Factory
11.2024 - 06.2025
Server
IHOP
10.2022 - 04.2023
Associate of Science - Liberal Arts And Sciences
Chesapeake College
High School Diploma -
Damascus High School