Hannah Schustermann
West Orange
Summary
Professional market researcher with solid background in gathering, analyzing, and interpreting data to drive strategic decisions. Strong focus on team collaboration, flexibility, and achieving results. Skilled in survey design, statistical analysis, and competitive analysis. Known for reliability, adaptability, and keen eye for market trends.
Overview
5
5
years of professional experience
Work History
Assistant Regional Manager
Woodhouse Day Spa
10.2023 - Current
- Support the Regional Manager in overseeing the operations of Woodhouse Day Spa locations, ensuring consistent service excellence, profitability, and client satisfaction
- Assist in managing the recruitment, training, and development of spa teams, including spa managers, technicians, and front-of-house staff, to ensure a high level of performance and a positive customer experience
- Oversee inventory management and ordering of spa products and supplies, ensuring proper stock levels and controlling costs while maintaining product quality
- Monitor and analyze key performance metrics, including sales, client retention, and employee productivity, providing recommendations for improvement
- Coordinate and implement marketing initiatives and local promotions to drive customer traffic, increase revenue, and build brand awareness in the local market
- Maintain and foster relationships with clients, addressing concerns, resolving issues, and ensuring a high level of customer loyalty and satisfaction
- Assist in financial reporting and budget management, ensuring that all locations meet or exceed revenue targets and operational budgets
- Develop and execute training programs to enhance staff knowledge of Woodhouse Day Spa services, products, and customer service techniques
- Collaborate with senior management to develop long-term strategic goals for growth and operational excellence
Commercial Researcher
Moody’s Analytics
03.2021 - 10.2023
- Tracked and analyzed emerging market trends, providing timely updates and strategic advice to clients in a rapidly evolving landscape
- Ensured project timelines and budgets were met while maintaining high standards of quality and accuracy in data collection and reporting
- Successfully delivered actionable insights for over 30 market research projects annually, leading to measurable improvements in client strategies and decision-making
Market Researcher
Research America
07.2020 - 03.2021
- Conducted in-depth market research, including qualitative and quantitative studies, to analyze consumer behavior, industry trends, and competitive landscapes for clients across diverse sectors
- Managed end-to-end research projects, from survey design and data collection to analysis and reporting, ensuring that insights were actionable and aligned with client objectives
- Utilized advanced data analysis tools (e.g., SPSS, Excel, and Tableau) to interpret and visualize complex data sets, providing clear recommendations to clients
- Led focus groups, one-on-one interviews, and online surveys to gather primary data, and synthesized secondary research to generate comprehensive market reports
- Developed and presented client-facing reports and presentations, highlighting key insights and strategic recommendations to improve product positioning, customer engagement, and market expansion
Education
Masters - anthropology with an emphasis on business and consumer market research
Monmouth University
Long Branch, New Jersey05.2021
Bachelors - Cultural Anthropology and International Studies with an emphasis on East Asian Studies
Susquehanna University
05.2019
Skills
- Qualtrics application
- Advanced Google Analytics
- Qualitative survey building
- Quantitative survey building
- Proficient knowledge of Word
- Proficient knowledge of Excel
- Proficient knowledge of Microsoft
- Tableau processing
- SQL application
- Staff development
- Customer relations
Timeline
Assistant Regional Manager
Woodhouse Day Spa
10.2023 - Current
Commercial Researcher
Moody’s Analytics
03.2021 - 10.2023
Market Researcher
Research America
07.2020 - 03.2021
Bachelors - Cultural Anthropology and International Studies with an emphasis on East Asian Studies
Susquehanna University
Masters - anthropology with an emphasis on business and consumer market research
Monmouth University
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