Rachel Lam
Midway City,CA
Summary
Customer-focused professional with over seven years of experience in customer service and retail operations, including leadership responsibilities. Experienced in cash handling, transaction accuracy, staff coordination, and problem resolution. Bilingual in English and Vietnamese with a strong background in providing service in fast-paced, multicultural environments.
Overview
9
9
years of professional experience
Work History
Assistant Regional Manager
Sunright Tea Studio
11.2025 - Current
- Oversaw operations across five store locations, including direct management of three high-volume stores.
- Ensured accurate cash handling, inventory control, and adherence to company policies.
- Monitored performance metrics and implemented process improvements to increase efficiency.
- Coordinated with warehouse and corporate teams to maintain operational accuracy.
- Supported staffing, scheduling, and employee training initiatives.
Store Manager
Sunright Tea Studio
04.2023 - 10.2025
- Managed daily operations for a high-traffic location with 20+ employees.
- Maintained accurate cash handling, deposits, and transaction reconciliation.
- Delivered exceptional customer service by resolving concerns professionally.
- Trained employees on accuracy, efficiency, and service standards.
- Ensured compliance with company policies, safety, and regulatory requirements.
Assistant Manager
Sunright Tea Studio
06.2022 - 03.2023
- Supported daily operations and staff supervision.
- Delegated tasks to maintain efficient service flow.
- Tracked employee performance and assisted management with reporting.
- Managed online ordering and third-party delivery platforms.
Barista Ding Tea
South Coast Plaza
09.2018 - 01.2021
- Consulted with and ensured customer satisfaction.
- Managed, organized, and displayed merchandise.
- Launched new products and conducted promotions.
Assistant Manager
Kim Towing and Transportation, Inc.
01.2017 - 06.2019
- Organized appointments and welcomed clients for staff members.
- Provided customer consultation and solutions.
- Created documents and information as directed by superiors.
- Responded to inquiries from the media and customers.
- Oversaw all departments.
Education
Bachelor of Science - Business Management
California State University
Long Beach01.2025
Associate of Science - Business Administration
Orange Coast College
Costa Mesa01.2021
Skills
- Client engagement
- Workforce development
- Sales strategy development
- Financial resource management
Languages
Vietnamese
Full Professional
Timeline
Assistant Regional Manager
Sunright Tea Studio
11.2025 - Current
Store Manager
Sunright Tea Studio
04.2023 - 10.2025
Assistant Manager
Sunright Tea Studio
06.2022 - 03.2023
Barista Ding Tea
South Coast Plaza
09.2018 - 01.2021
Assistant Manager
Kim Towing and Transportation, Inc.
01.2017 - 06.2019
Associate of Science - Business Administration
Orange Coast College
Bachelor of Science - Business Management
California State University