Hannah Shelly
Columbus
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Brothers Antiques
Medina
03.2019 - 07.2024
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Answered phone calls to assist customers with questions and orders.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers with locating items within the store when requested.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Restaurant Hostess
Flipside restaurant
Hudson
07.2023 - 04.2024
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Helped service staff handle demand by distributing food and beverages.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Balanced cash register at end of shift according to established procedures.
- Assisted staff by serving food and beverages or bussing tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Informed kitchen staff of any special orders or dietary restrictions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Some College (No Degree) - Interior Design
The Ohio State University
Columbus, OHSkills
- Visual merchandising
- Customer service
- Design software
- Project management
- Team collaboration
- Attention to detail
- Time management
- Customer complaint handling
- Customer seating
- Negotiation skills
- Reliable and responsible
- Opening and closing procedures
- Cash register operations
- Microsoft office
- Cashier training
- Creative thinking
- Problem-solving
- Fraud prevention
- Social perception
- Team building
- Basic accounting
- security procedures understanding
- Professionalism
- Positive attitude
Languages
English
Native/ Bilingual
Timeline
Restaurant Hostess
Flipside restaurant
07.2023 - 04.2024
Cashier Team Lead
Brothers Antiques
03.2019 - 07.2024
Some College (No Degree) - Interior Design
The Ohio State University