Anteria Jolly
Miami
Summary
Dedicated professional skilled in customer service and problem-solving. team leader with experience in customer service and camp counseling. Known for strong communication and time management skills, continuously fostering positive relationships and enhancing team dynamics.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Pulix
Miami
2025 - Current
- Managed cash register operations, balancing drawers at the end of each shift.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the checkout area for a welcoming environment.
- Monitored inventory levels of register supplies, ensuring adequate stock availability.
Camp Counselor
YMCA
Miami
2022 - 2023
- Supervised daily activities for campers, ensuring a safe and engaging environment.
- Planned and organized recreational games and team-building exercises for all age groups.
- Led educational workshops on outdoor skills, fostering teamwork among campers.
- Monitored camper behavior, addressing conflicts promptly to promote inclusivity.
Call Center Representative
Alorica
Miami
2019 - 2020
- Handled customer inquiries and resolved issues through effective communication.
- Greeted customers warmly upon answering calls and provided friendly service throughout duration of call.
- Documented customer feedback to improve service quality and processes.
- Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
Retail sales associate
Macy's Department Store
Miami
2019 - 2020
- Assisted customers in locating products and providing product information.
- Processed sales transactions accurately using the point-of-sale system.
- Maintained organized and visually appealing merchandise displays on the sales floor.
- Collaborated with team members to restock shelves and ensure product availability.
Education
High School Diploma -
Palm Glades Perpatory School
Miami, FL01-2019
Skills
- Customer service
- Inventory monitoring
- Cash handling expertise
- Relationship building
- Visual merchandising
- Team leadership
- Problem solving
- Effective communication
- Time management
- Empathy and patience
Certification
CPT/ First Aid certification
Timeline
Cashier Team Lead
Pulix
2025 - Current
Camp Counselor
YMCA
2022 - 2023
Call Center Representative
Alorica
2019 - 2020
Retail sales associate
Macy's Department Store
2019 - 2020
High School Diploma -
Palm Glades Perpatory School