Hannah Shinall
Waterloo,SC
Summary
Dynamic and results-driven licensed cosmetologist with a proven track record at Sport Clips, excelling in client satisfaction and staff training. Skilled in scheduling appointments and building strong relationships, I implement effective marketing strategies that enhance client retention and drive sales growth. Committed to maintaining high standards of professionalism and sanitation practices.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Self Employed
01.2021 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Cosmetologist
Sport Clips
03.2018 - 01.2021
- Developed training programs to improve staff performance and service quality.
- Supported inventory management by overseeing stock levels and restocking procedures.
- Cultivated strong relationships with clients to ensure high satisfaction and retention rates.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Cosmetologist
Great Clips
05.2017 - 01.2018
- Provided exceptional customer service, ensuring client satisfaction and loyalty.
- Executed haircuts, coloring, and styling techniques tailored to individual client preferences.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Educated clients on appropriate hair care products and maintenance routines for optimal results.
Sandwich Artist
SUBWAY®Restaurants
03.2015 - 03.2016
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale system to process customer orders efficiently.
- Assisted in inventory management by restocking ingredients and supplies regularly.
- Ensured compliance with food safety regulations during food preparation and handling.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
High School Diploma -
Greenwood High School
Greenwood SCSkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Professionalism and ethics
- Sanitation practices
- Relationship building
Timeline
Cosmetologist
Self Employed
01.2021 - Current
Cosmetologist
Sport Clips
03.2018 - 01.2021
Cosmetologist
Great Clips
05.2017 - 01.2018
Sandwich Artist
SUBWAY®Restaurants
03.2015 - 03.2016
High School Diploma -
Greenwood High School