Summary
Overview
Work History
Education
Skills
Timeline
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HANNAH SMITH

Ruston,LA

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Loyal, dedicated, and hardworking, and ready to join my next team.

Overview

12
12
years of professional experience

Work History

Property Manager

Tower Real Estate
05.2023 - Current
  • Developed and implemented policies and procedures to ensure compliance with all applicable state and federal housing regulations
  • Reviewed and processed rent payments, ensuring accuracy and timely processing
  • Negotiated and executed new leases with tenants and vendors.

Pawnbroker

Cajun Pawn
05.2012 - 04.2023
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Utilized sales techniques and strategies to build customer relationships and close sales
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Assisted customers with locating items and providing product information.

Dispatcher

Ruston Police Department
09.2020 - 03.2022
  • Monitored multiple communication systems simultaneously to ensure timely response to callers inquiries and requests
  • Developed and implemented policies and procedures to ensure customer service standards were met
  • Monitored multiple phone lines including 911 emergency lines
  • Assisted in the development of emergency response plans and procedures to ensure a rapid and effective response to emergency situations.

Education

High School Diploma -

Ruston High School
Ruston, LA
05.2009

Skills

  • Critical thinking and problem solving
  • Ability to Work Under Pressure
  • Microsoft Excel
  • Fast Learner
  • Leadership Skills
  • Customer Service
  • Microsoft Office
  • Multitasking Skills
  • Property Management
  • Compliance Monitoring
  • Vendor Management
  • Business Administration
  • Lease Renewals
  • Payment Collection
  • Maintenance knowledge
  • Property Inspections
  • Rent collection
  • Loan writing
  • Sales proficiency
  • Inventory Management
  • Security awareness
  • Item Pricing
  • Item evaluations
  • Cash Flow Management

Timeline

Property Manager

Tower Real Estate
05.2023 - Current

Dispatcher

Ruston Police Department
09.2020 - 03.2022

Pawnbroker

Cajun Pawn
05.2012 - 04.2023

High School Diploma -

Ruston High School

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HANNAH SMITH