Hannah Smith
Greeley,CO
Summary
Seasoned Asset Protection Investigator with a proven track record at Walmart, enhancing store security and reducing loss through meticulous evidence collection and strong law enforcement relationships. Demonstrates exceptional customer service and multitasking abilities, ensuring a secure, customer-friendly environment. Skilled in CCTV monitoring and conflict resolution, consistently achieving positive outcomes in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Asset Protection Investigator
Walmart
10.2021 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Represented company in court proceedings to offer testimony and support.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
Assistant Store Manager
Family Dollar
02.2021 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
Customer Service Manager
Walmart
07.2019 - 09.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
Pizza Hut
04.2018 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate In Business Management -
Bellevue University
Bellevue, NEDiploma -
Northridge High School
Greeley, CO05.2019
Skills
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Policy enforcement
- Crime prevention
- Security systems
- Evidence collection
- CCTV systems
- Law enforcement
- Loss prevention training
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Safety protocols
- Theft prevention
- Emergency response
- Shoplifter apprehension
Timeline
Asset Protection Investigator
Walmart
10.2021 - Current
Assistant Store Manager
Family Dollar
02.2021 - 10.2021
Customer Service Manager
Walmart
07.2019 - 09.2020
Waitress
Pizza Hut
04.2018 - 04.2019
Associate In Business Management -
Bellevue University
Diploma -
Northridge High School