Hannah Smith
Pocahontas,AR
Summary
Dynamic and dependable professional with a proven track record at Preferred Home Care, excelling in customer service and teamwork. Skilled in problem-solving and communication, I enhanced patient satisfaction through compassionate care and streamlined operations, contributing to a welcoming environment and increased efficiency. Adaptable and calm under pressure, I thrive in fast-paced settings. I graduate my LPN program in June from Black River Technical College!
Overview
2
2
years of professional experience
Work History
PCT/Office Support
Preferred Home Care
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced patient satisfaction by providing compassionate, holistic care that addressed physical, emotional, and spiritual needs.
Receptionist
St. Bernards Medical Center Five Rivers
03.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Gym Receptionist
Black River Health Club
06.2023 - 08.2024
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Education
Certificate of Technical Studies - Licensed Practical Nurse
Black River Technical College
Pocahontas, AR06-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
Timeline
Receptionist
St. Bernards Medical Center Five Rivers
03.2024 - 08.2024
PCT/Office Support
Preferred Home Care
08.2023 - Current
Gym Receptionist
Black River Health Club
06.2023 - 08.2024
Certificate of Technical Studies - Licensed Practical Nurse
Black River Technical College
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