Kimberly Paul

(DATA ENTRY & BILLING): Data entry support for US and UK Partners. Self-motivated and highly capable of completing required and extra tasks with little to no direct supervision. Proven ability to learn new technical systems, maintain strict confidentiality, and effectively adhere to firm and insurance carrier guidelines to accurately reflect attorney work product and maximize company profits. Proven ability to thrive in a fast-paced work environment. Hand-selected for the UK Data Entry team to learn and implement a new style of billing and given additional responsibilities for the daily management and direction of attorney Prebills in cooperation with the Billing Department.

(IN-OFFICE SUPPORT): Seasonal summer help at reception. Answered phone calls at the front desk in a friendly and professional manner, processed mail and packages arriving at the main office, and implemented physical security measures for visitors to the building. Year-round, in-office support for the planning and implementation of in-house events.

(WRITING & EDITING) Demonstrated excellent written communication skills and the ability to customize marketing materials and messaging to meet the business goals of various organizations.

Sample projects include:

• SNS postings for: Busan Tourism Organization, Clean Up Mekong River Campaign (Vietnam), etc.
• Marketing videos/website contents for: Hyundai Purpose Built Vehicles (PBVs), Hyundai Glovis, National Institute of the Korean Medicine Development (NIKOM), ISEEU Tech, Rolle Shube, 2022 Seoul Water Conference, Naver Cloud, SK Bioscience, BCT Container Terminal, Awesomenics, Korean Free Economic Zones, etc.
• Travel/food-related contents for: Korea Tourism Organization, Seoul Tourism Organization, Gimcheon, Busan MICE, Jeju International Convention Center (Jeju ICC), etc.
• Art contents for: Lee Ungno Museum (2-year project), Daejeon Museum of Art, etc.
• Technical contents for: Hyundai Ioniq, Hyundai Steel, LG; Hyundai Glovis, Hyundai Steel, IBM, eBay Korea, Korea Energy Economics Institute, Korean Air, etc.

• Increased engagement through strategic SNS postings for tourism organizations.
• Produced marketing videos and website content for multiple high-profile clients.
• Developed travel and food-related content for various tourism organizations and events.
• Created art content for major museums, completing a two-year project successfully.
• Generated additional content for leading brands and government ministries, enhancing visibility.

(ENGLISH INTERVIEWER)

• Conducted structured interviews to assess candidate qualities and fit, effectively implementing evaluation tools developed by each partner organization.

(TRANSLATION & EDITING)

• Gallup Korea: Translated travel information, surveys, and guidebooks to ensure logistical accuracy and readability of marketing materials targeting foreign visitors to Korea.
• ProSiebenSat.1 Games: Demonstrated ability to write and proofread gaming dialogue to ensure naturalness and seamlessness of gameplay.

• Translated gaming contents/dialogues and travel information, surveys, and guidebooks, using wording tailored to the gaming environment.

(SNS MARKETING & CONTENT CREATION) Used personal time and resources to create daily written and photo contents for the organization's Facebook and Twitter platforms, playing a key role in growing the organization's followers from 100 to over 50,000 in a short period of time.

(CUSTOMER SERVICE) Offered daily customer service and support to an international user base (Malaysia, Singapore, Taiwan, etc.), personally fielding over 90% of all inbound English inquiries; fielded user inquires on sensitive subjects (bombing by North Korea, crime in Korea, etc.) in a friendly but informative manner, following proper internal escalation protocol.

(TOURISM SUPPORT) Assisted with the planning and implementation of online marketing events, and offline tourism events, group tours, and meet-and-greets.