Hannah Smith
Maui,HI
Summary
Strategic hospitality leader with experience in luxury conference services and food & beverage operations. Proven ability to align sales, operations, and finance to drive revenue performance, protect profitability, and elevate the guest experience. Recognized for building trusted cross-department partnerships, developing high-performing teams, and leading with accountability, communication, and operational excellence.
Overview
16
16
years of professional experience
Work History
Conference Services Manager
Four Seasons Resort Maui
01.2023 - Current
- Lead strategic execution of complex group programs within a Forbes-level luxury environment, ensuring alignment with revenue goals and brand standards.
- Serve as primary liaison between Sales, Operations, and Finance to protect profitability and drive seamless program deliver.
- Build trusted client partnerships that strengthen retention to contribute to repeat business.
- Mentor and develop coordinators, reinforcing accountability and service consistency.
Events Manager
Grand Wailea, A Waldorf Astoria Resort
01.2022 - 01.2023
- Executed 1,000+ conferences and high-profile group programs, driving financial accuracy, operational alignment, and elevated guest satisfaction.
- Facilitated executive resume meetings, aligning departmental leaders on strategy, service expectations, and risk mitigation.
- Partnered with Sales and Resort Leadership to ensure seamless turnover and revenue protection.
Director of Special Events
Fleetwood’s on Front St.
01.2017 - 01.2022
- Directed full-scope event operations from concerts to weddings, overseeing financial performance, staffing strategy, and service standards.
- Strengthened brand positioning and repeat business through operational reliability and elevated client experience.
- Built and led multi-level teams, implementing accountability structures that improved efficiency and morale.
Creative Design Director
Banrate, Inc.
01.2010 - 01.2016
- Directed print department operations, managing creative production workflows, vendor partnerships, and quality control across high-volume projects.
Education
Bachelor of Arts - Graphic Design, Marketing
Columbia College
Skills
- Driving revenue and protecting profitability
- Bringing teams and departments together to execute flawlessly
- Coaching and developing people while building a strong service culture
Timeline
Conference Services Manager
Four Seasons Resort Maui
01.2023 - Current
Events Manager
Grand Wailea, A Waldorf Astoria Resort
01.2022 - 01.2023
Director of Special Events
Fleetwood’s on Front St.
01.2017 - 01.2022
Creative Design Director
Banrate, Inc.
01.2010 - 01.2016
Bachelor of Arts - Graphic Design, Marketing
Columbia College