Hannah Sorgenfrei
Gig Harbor,WA
Summary
Healthcare administrative professional with strong background in emergent communication and health crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, data entry and maintaining composure in high-stress environments. Passionate about helping others and eager to find a space to be challenged to grow and thrive professionally.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Technician
Peninsula School District
01.2022 - Current
- Provided support in emergency situations, ensuring timely and effective patient care.
- Reduced stress for patients and families with proactive communication and care coordination.
- Facilitated staff education on treatment plans, contributing to higher compliance rates.
- Educated students and staff about procedures, answered questions, and provided comforting words to control anxiety and enhance school-day experience.
- Distributed and maintained copies of health care plans for students, ranging in need from Type 1 Diabetes to adrenal disorders.
- Accurate daily medication administration documented through diligent maintenance of electronic medication records and ensured accurate weekly inventory.
- Treated acute needs that presented throughout the day as well as assisted chronic need students as the need arose.
- Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
- Gathered, charted, and analyzed patient history data and discussed key points with Nurse.
Patient Services Representative
The Doctor's Clinic
10.2019 - 12.2021
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
Patient Care Coordinator
Pollard Dental
12.2018 - 10.2019
- Coordinated patient scheduling and managed appointment confirmations to enhance clinic efficiency.
- Assisted patients with insurance verification and billing inquiries to ensure accurate processing.
- Developed and maintained positive relationships with patients, fostering a welcoming environment.
- Streamlined patient intake processes, improving data accuracy and reducing wait times.
- Coordinated scheduling of appointments to maximize providers' availability and patient convenience.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Patient Care Coordinator
Clear Creek Dentistry
03.2015 - 11.2018
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma -
Ford High School
Quinlan, TX05-2009
Skills
- Clear and effective communication
- Critical thinking
- HIPAA compliance
- Clinical documentation
- Multi-tasking in stressful conditions
- Typing and data entry
- Teamwork and collaboration
- Patient care coordination
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Health Technician
Peninsula School District
01.2022 - Current
Patient Services Representative
The Doctor's Clinic
10.2019 - 12.2021
Patient Care Coordinator
Pollard Dental
12.2018 - 10.2019
Patient Care Coordinator
Clear Creek Dentistry
03.2015 - 11.2018
High School Diploma -
Ford High School