Hannah Stepper
The Woodlands,WA
Summary
Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
Overview
4
4
years of professional experience
Work History
Supervisor/Management
Costco Wholesale
Wilsonville, OR
03.2018 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Performed annual evaluations and reviews for large staff of employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Bachelor of Science - Anthropology, Minor in Forensics And Zooarcheology
Central Washington University
Ellensburg, WA06.2016
Skills
- Player Engagement
- Motivating Performers
- Priority Management
- Job Assignments
- Technical Proficiency
- Scheduling and Coordinating
- Resolving Complaints
- Safe Work Methods
- Performance Motivation
- Monthly Inventory
- Team Assignments
- Optimizing Workflows
- Managing Operations and Efficiency
- Project Management
- Managing Employee Relations
- Issue and Conflict Resolution
- Budgeting and Resource Management
- Overseeing Employees
- Opening and Closing Procedures
- Interpersonal Skills
- Verbal and Written Communication
- Administration and Reporting
- Maintaining Required Compliance
- Cash Handling
- Customer Experience Management
- Patient Profiles
- Guest Satisfaction
- Post-Incident Reviews
- Recruiting and Hiring
Hiking, Photography, Art &Painting, Listening to Music and Yoga
I grew up camping, hiking and spending nearly every day engulfed in the woods and nature. I continue to hold this hobby very dear and often times you can find me on a mountain or glacier lake on my days off. I have two dogs and a bunny who I love dearly and are often times super fun to photograph. Sometimes in the PNW we encounter long long spells, where the rain just does not let up; so instead of being down, I turn it into a soup and paint day. Music is another language for me. Music helps me connect thoughts and emotions in ways I have not been able to without. I am not a big gym person, but I do like to be active. I tend to have a very outgoing and bubbly personality, to unwind I enjoy practicing yoga and pushing myself to stop, slow down and take time to be calm and centered.
Timeline
Supervisor/Management
Costco Wholesale
03.2018 - 07.2022
Bachelor of Science - Anthropology, Minor in Forensics And Zooarcheology
Central Washington University
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