Hannah Stepps
Philadelphia,PA
Summary
Proactive Clinical Intake Coordinator and Dental Receptionist with extensive experience in optimizing appointment scheduling, standardizing documentation systems, and facilitating patient care coordination. Skilled in insurance verification, HIPAA compliance, and professional customer service. Bringing strong communication and organizational skills to advance in the healthcare field.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
Work History
Clinical Intake Coordinator
Immediate Homecare & Hospice
04.2023 - 06.2024
- Obtained notes and information for nurse case managers and adjuster.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Implemented a standardized documentation system that simplified the case management process while enhancing data accuracy.
- Facilitated seamless transitions between hospital discharge and home-based care by effectively communicating with various medical personnel involved in patient care coordination.
- Optimized appointment scheduling procedures to minimize overlaps or delays in patient care delivery.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Medical Assistant
Live Urgent Care
05.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Dental Receptionist
Direct Mobile Dental Services
04.2020 - 05.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Completed new patient registrations in software to create accurate and comprehensive records.
Education
Medical Assistant Diploma - Medical Assistant
Hussian College
Philadelphia, PA12.2022
High School Diploma -
Camelot Excel Academy
Philadelphia06.2021
Skills
- HIPAA Compliance
- Patient confidentiality
- Clinical Documentation
- Insurance Verification
- Scheduling appointments
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Team Leadership
- Phone and Email Etiquette
- Data Entry
- Professionalism
Timeline
Clinical Intake Coordinator
Immediate Homecare & Hospice
04.2023 - 06.2024
Medical Assistant
Live Urgent Care
05.2022 - 03.2023
Dental Receptionist
Direct Mobile Dental Services
04.2020 - 05.2022
Medical Assistant Diploma - Medical Assistant
Hussian College
High School Diploma -
Camelot Excel Academy
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