Hannah Stevens
Indianapolis,IN
Summary
Dynamic Shift Manager at Pizza Hut with a strong focus on customer service and employee training. Successfully resolved escalated issues, enhancing team performance through effective delegation and mentoring. Proficient in cash handling and decision-making, fostering a collaborative environment that drives operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
12.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Decatur Central High School
Decatur, IN05.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Training and mentoring
Certification
Servsafe
Timeline
Shift Manager
Pizza Hut
12.2021 - Current
Decatur Central High School
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