Overview
Work History
Education
Skills
Timeline
Generic

Hannah Suffridge

Nashville,TN

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Something Inked
08.2023 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Processed order returns and refunds.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Ecommerce Associate

Something Inked
08.2022 - 08.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Followed orders precisely for correct items, sizes and quantities.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Completed inventory accounts to keep records current.

Bakery Manager

Sunflower Bakehouse
07.2021 - 08.2022
  • Oversaw and managed staff of 15 +
  • Maintained and controlled inventory of baked goods.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Arranged bakery displays to showcase baked goods and to drive product sales.
  • Monitored inventory levels and placed weekly orders.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Lead Front Desk Receptionist

True Blue Salon
02.2021 - 07.2021
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Consistently kept reception area clean and tidy and maintained presence at desk area.
    • Learned details of types of treatments and procedures in order to answer questions from spa guests.
    • Communicated with spa team members if clients canceled or changed appointment times.
    • Trained new hires on new appointment scheduling, opening, closing duties, and client retention.
    • Handled payments and processed credit card transactions.

Lash Consultant

Amazing Lash Studio
10.2019 - 03.2020
    • Booked appointments via phone, email, and in studio
    • Consulted with clients about different lash styles
    • Sold memberships and studio retail products
    • Called clients to update membership subscription
    • Pulled reports and input data into spreadsheet
    • Updated retail inventory daily.

Lead Spa Associate

Hand & Stone Massage & Facial Spa
09.2018 - 09.2019
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Updated and reported spa inventory for weekly ordering.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Trained new hires on new appointment scheduling, opening, closing duties, and membership sales.
  • Completed household tasks by assisting with laundry and housekeeping.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.

Customer Service Representative

Tri Imaging Solutions
09.2016 - 12.2017
    • Sold medical equipment parts via email, phone, and instant messenger.
    • On call/After hours sold parts, packed, and shipped.
    • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    • Investigated and resolved shipping and delivery concerns.

Education

Savannah College of Art And Design
06.2016

High School Diploma -

Father Ryan High School
05.2015

Skills

  • Managerial experience
  • Key holder experience
  • On tour merchandise vending experience
  • Shipping procedures understanding
  • Shopify and Shipstation experience
  • Proficient in Microsoft Windows and Mac
  • Exceptional interpersonal and people skills

Timeline

Customer Service Representative

Something Inked
08.2023 - Current

Ecommerce Associate

Something Inked
08.2022 - 08.2023

Bakery Manager

Sunflower Bakehouse
07.2021 - 08.2022

Lead Front Desk Receptionist

True Blue Salon
02.2021 - 07.2021

Lash Consultant

Amazing Lash Studio
10.2019 - 03.2020

Lead Spa Associate

Hand & Stone Massage & Facial Spa
09.2018 - 09.2019

Customer Service Representative

Tri Imaging Solutions
09.2016 - 12.2017

Savannah College of Art And Design

High School Diploma -

Father Ryan High School

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Hannah Suffridge