Hannah Suffridge
Nashville,TN
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Something Inked
08.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Processed order returns and refunds.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Ecommerce Associate
Something Inked
08.2022 - 08.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Followed orders precisely for correct items, sizes and quantities.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Completed inventory accounts to keep records current.
Bakery Manager
Sunflower Bakehouse
07.2021 - 08.2022
- Oversaw and managed staff of 15 +
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Arranged bakery displays to showcase baked goods and to drive product sales.
- Monitored inventory levels and placed weekly orders.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Lead Front Desk Receptionist
True Blue Salon
02.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and client retention.
- Handled payments and processed credit card transactions.
Lash Consultant
Amazing Lash Studio
10.2019 - 03.2020
- Booked appointments via phone, email, and in studio
- Consulted with clients about different lash styles
- Sold memberships and studio retail products
- Called clients to update membership subscription
- Pulled reports and input data into spreadsheet
- Updated retail inventory daily.
Lead Spa Associate
Hand & Stone Massage & Facial Spa
09.2018 - 09.2019
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Updated and reported spa inventory for weekly ordering.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Trained new hires on new appointment scheduling, opening, closing duties, and membership sales.
- Completed household tasks by assisting with laundry and housekeeping.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Customer Service Representative
Tri Imaging Solutions
09.2016 - 12.2017
- Sold medical equipment parts via email, phone, and instant messenger.
- On call/After hours sold parts, packed, and shipped.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved shipping and delivery concerns.
Education
Savannah College of Art And Design
06.2016
High School Diploma -
Father Ryan High School
05.2015
Skills
- Managerial experience
- Key holder experience
- On tour merchandise vending experience
- Shipping procedures understanding
- Shopify and Shipstation experience
- Proficient in Microsoft Windows and Mac
- Exceptional interpersonal and people skills
Timeline
Customer Service Representative
Something Inked
08.2023 - Current
Ecommerce Associate
Something Inked
08.2022 - 08.2023
Bakery Manager
Sunflower Bakehouse
07.2021 - 08.2022
Lead Front Desk Receptionist
True Blue Salon
02.2021 - 07.2021
Lash Consultant
Amazing Lash Studio
10.2019 - 03.2020
Lead Spa Associate
Hand & Stone Massage & Facial Spa
09.2018 - 09.2019
Customer Service Representative
Tri Imaging Solutions
09.2016 - 12.2017
Savannah College of Art And Design
High School Diploma -
Father Ryan High School