Imahne Nora
Avondale,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Adept in remote work and reliable in office. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking to leverage expertise in a Customer Care Representative role.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Phoenix, AZ
08.2022 - 12.2023
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Developed call center scripts and handled customer inquiries through various communication channels.
- Administered customer satisfaction surveys and provided detailed policy and service information, effectively addressing and resolving a wide range of customer issues and claims
Remote Customer Service Representative
AZDOR
Phoenix, AZ
12.2022 - 04.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained comprehensive client records, ensuring accuracy and confidentiality in data
- management.
- Conduct customer service surveys to gather feedback and enhance service delivery.
- Provide clear policy information and assist customers with inquiries, demonstrating a
- commitment to excellent service and effective complaint resolution.
Customer Service Representative
Harris County Toll Road Authority
Houston, Texas
01.2022 - 09.2022
- Answered customer inquiries via phone, email, and chat.
- Processed and recorded payments, ensuring accurate management of customer transactions and maintaining detailed documentation of interactions and comments.
- Analyzed customer requirements to provide targeted solutions, resolving issues efficiently to enhance satisfaction.
- Developed call center scripts and provided assistance through live chat.
Assistant Manager
Security Self Storage - Texas
Houston
10.2020 - 12.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted financial responsibilities such as making bank deposits and processing money orders, maintaining accurate transaction records.
- Delivered high-quality customer service, addressing tenant inquiries and concerns while upholding company policies and procedures.
Customer Service Manager
Conclusion Hair Studio
Goodyear, Arizona
09.2017 - 08.2020
- Analyzed business performance data and forecasted business results for upper management.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained high standards of salon hygiene and cleanliness, ensuring a welcoming and safe environment for clientele.
- Assessed individual client needs to recommend and execute personalized hairstylingsolutions, enhancing customer satisfaction.
- Coordinated appointment scheduling and managed financial transactions, contributing to the salon's operational efficiency.
Crew Team Member
Chick-fil-A
Avondale, AZ
12.2016 - 07.2017
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned work areas regularly throughout shift.
- Replenished inventory levels when necessary.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Interacted pleasantly with guests to deliver quality customer service.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ05-2026
Skills
- Account updating
- Complaint resolution
- Customer service
- Time Management
- Phone Etiquette
- Typing
- Managerial Experience
- Customer support
- Microsoft apps
- Communication skills
- Technical support
- Typing proficiency
Timeline
Remote Customer Service Representative
AZDOR
12.2022 - 04.2023
Customer Service Representative
Wells Fargo
08.2022 - 12.2023
Customer Service Representative
Harris County Toll Road Authority
01.2022 - 09.2022
Assistant Manager
Security Self Storage - Texas
10.2020 - 12.2021
Customer Service Manager
Conclusion Hair Studio
09.2017 - 08.2020
Crew Team Member
Chick-fil-A
12.2016 - 07.2017
Bachelor of Science - Business
University of Phoenix