Hannah Sullivan
Indianapolis,IN
Summary
Dynamic professional with a proven track record in leadership, customer service, scheduling, and event planning. Expertise in developing policies and optimizing service scheduling to enhance operational efficiency. Strong organizational skills and attention to detail drive successful outcomes in fast-paced environments. Consistently improves customer satisfaction through effective management and strategic planning.
Overview
14
14
years of professional experience
Work History
Concrete Scheduling Coordinator
Lunar Companies
Noblesville, IN
03.2022 - Current
- Utilized scheduling software to schedule jobs and assign crews, enhancing operational coordination.
- Collaborated with construction managers to align scheduling with site conditions, ensuring project continuity.
- Communicate with staff and concrete provider regarding daily orders, including crew readiness, modifications, concrete mixes, and required chemicals.
- Locate all jobs one week prior to the pour.
- Schedule inspections and communicate with the city regarding required inspections.
- Requested pumps for scheduled jobs.
- Address scheduling requests promptly.
- Notify clients and staff of schedule modifications.
- Update software with the current schedule and rough grades.
- Compile and transmit the schedule.
- Utilized scheduling software to track and organize daily operations while maintaining accurate records of appointments and client interactions.
- Streamlined processes to enhance workflow and manage time effectively, contributing to operational efficiency.
- Communicated with CMS regarding scheduling and site conditions to ensure alignment.
- Notified customers and staff of schedule modifications to ensure transparency and effective communication.
- Calculated total repair amounts for VPO requests submission to CMS.
- Submitted VPO requests into service request forms for processing.
- Updated service request forms upon receipt of VPOs to maintain accuracy.
- Issued change orders promptly upon VPO receipt or customer invoicing needs.
- Reported concrete usage discrepancies on subcontractor forms for financial accuracy.
- Analyzed data and created spreadsheets
- Communicate with inspectors.
- Provided support for other Accounting staff members as needed.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Maintained detailed documentation regarding all accounting transactions.
- Prepared invoices for customers using accounting software programs.
- Verified data entry into accounting systems and databases.
Bartender/Cook
Sports Page Lounge
Indianapolis, IN
12.2011 - Current
- Prepared and served a variety of cocktails and beverages to customers at the bar.
- Prepared ingredients and assisted in cooking various menu items in the kitchen.
- Developed new menu that boosted food sales.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Organized unique events and special promotions that enhanced sales.
- Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
- Helped run and organize benefits to raise money for cancer, locals with health problems and families in need.
- Made engaging connections with guests to create loyalty.
Regional Director of Dining Hospitality/FOH Manager
Woodland Terrace of Carmel
Carmel, IN
02.2017 - 03.2022
- Juggled corporate duties and 4 other properties while managing 3 restaurants, events and 35+ employees daily (1 high-end comfort food, 1 fine dining, bar, bistro and weekly events)
- Developed and implemented policies and procedures to enhance operational efficiency
- Developed and executed brand standards, service steps, and a training manual to ensure consistency across all locations
- Opened 5 restaurants and rebuilt 1
- Trained managers and staff accordingly in all locations while maintaining standards
- Worked closely with Chefs, Managers and Executive Directors to determine quarterly menu changes for 6 restaurants, bars, bistro’s and events.
- Conducted hiring and training processes to build effective teams, enhancing staff capabilities and service quality
- Performed quarterly reviews for dining in all locations
- Counseled and disciplined staff to improve performance and maintain team standards
- Created and managed staff schedules to optimize coverage and support service quality
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Regularly updated computer systems with new menus, pricing and daily food specials.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Directed employees in task assignments to ensure compliance with food safety procedures and quality control guidelines.
- Organized corporate events, including luncheons, dinners, and conferences, as well as external events like weddings and reunions, to meet client needs and elevate brand presence
- Selected decor and event materials fitting clients' requests and vision.
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
FOH Manager/Bartender
Shorty’s Pub and eatery
Indianapolis, IN
11.2015 - 01.2017
- Established and upheld high customer service standards, enhancing guest experience.
- Trained and developed staff to deliver hospitable, professional service in alignment with company policies and business initiatives.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Guided and managed staff discipline to ensure adherence to company policies.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Scheduled employees effectively to maintain optimal staffing during peak hours.
- Conducted hiring processes for new employees to ensure quality staffing.
Education
High School Diploma -
Granville High School
Granville, NY01-2004
Skills
- Project/Service scheduling
- Project tracking
- Timesheet management
- Data entry and analysis
- Accounting software
- Construction coordination
- Scheduling software
- Quality control
- Policy and procedure development
- Deadline-driven
- Organizational skills
- Time management
- Problem solving
- Customer support
- Attention to detail
- Adaptable management experience
- Hiring and training strategies
- Works well under pressure
- Fine dining experience
- Event planning
- Marketing and sales
- Food and beverage training
References
References furnished upon request.
Accomplishments
Estridge Homes - Vendor Of The Quarter - Won this award three times in my first 2 years of employment
Timeline
Concrete Scheduling Coordinator
Lunar Companies
03.2022 - Current
Regional Director of Dining Hospitality/FOH Manager
Woodland Terrace of Carmel
02.2017 - 03.2022
FOH Manager/Bartender
Shorty’s Pub and eatery
11.2015 - 01.2017
Bartender/Cook
Sports Page Lounge
12.2011 - Current
High School Diploma -
Granville High School