Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Tamson

Charlotte,NC

Summary

Highly motivated & experienced Customer Service professional who is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in multi-tasking, problem-solving, and communication

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Perrysburg Animal Hospital
02.2024 - 04.2024
  • Answered constant flow of customer calls
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Attended training classes to stay up to date on changes in Veterinary Medicine
  • Schedule appointments for clients to best fit their needs
  • Front desk work by checking clients in & out of their appointments
  • Handling end-of-day reports, by making sure cash intake was correct

Key Account Executive

Stafford Cutting Dies
03.2018 - 02.2024
  • Maintain up-to-date knowledge of products and services
  • Handled customer calls & emails about queries about services, product malfunctions
  • Worked to address all customer concerns in a timely and effective manner
  • Entered all quotes and orders into our system, and sent them out into production
  • Knowledgeable in Artios CAD Design System (cleaned up customer's files, to ensure question-free information was sent to production)
  • Trained new hires in customer service
  • Traveled to customer sites to introduce myself, and help with any issues they may have

Office Assistant/Receptionist

Stafford Cutting Dies
11.2017 - 03.2018
  • Assisted accounting by emailing invoices, requesting purchase orders, & entering checks through Quickbooks
  • Managed company's time clock to ensure employee's hours were correct for Payroll
  • Handled trips to the post office, & depositing checks at the bank
  • Managed various daily reports including data entry for the management team via Excel
  • Kept track of purchases on company business accounts for monthly statements

Assistant Manager

Showmars
08.2015 - 11.2017
  • Greeted customers in a friendly and helpful manner
  • Handled customer concerns & complaints
  • Supervised/Mentored employees
  • Scheduled interviews, & handled hiring processes for new hires
  • Maintain data entry of daily sales
  • Attended team-building events
  • Managed inventory ordering

Education

High School Diploma -

South Point High School
Belmont, NC
06.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Money handling abilities
  • Time Management
  • Leadership

Timeline

Customer Service Representative

Perrysburg Animal Hospital
02.2024 - 04.2024

Key Account Executive

Stafford Cutting Dies
03.2018 - 02.2024

Office Assistant/Receptionist

Stafford Cutting Dies
11.2017 - 03.2018

Assistant Manager

Showmars
08.2015 - 11.2017

High School Diploma -

South Point High School

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Hannah Tamson