Hannah TenCate
Schoolcraft
Summary
Confident Employee promoting effective communication, relationship building and time management skills. Offering more than 5+ years of helping patients and delivering exceptional service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Patient Representative II
Bronson Methodist Hospital
07.2023 - Current
- Verify patient insurance eligibility and enter patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greet and assist patients with check-in procedures.
- Engage with patients to provide critical information.
- Perform duties as department charge such as finding coverage for call ins and fielding calls from the inpatient line.
- Provide exceptional customer service to patients, creating a welcoming and supportive environment.
- Contribute to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Assist patients with insurance claims, facilitating smooth transactions and proper coverage.
Lead Patient Representative
Bronson Methodist Hospital
08.2022 - 07.2023
- Collaborate with team and supervisor to improve processes and efficiency within the department.
- Perform as backup to the department supervisor as needed.
- Onboard new incoming staff into the department.
- Complete and send out daily departmental huddles to staff. Register new and established patients for 130+ medical practices and hospital outpatient testing.
- Gather and enter appropriate demographic and insurance information of each patient for all appointments.
- Maintain and exceed work queue productivity counts.
- Verify insurance eligibility using multiple different insurance websites and resources.
- Verify insurance for scheduled and urgent emergent patients following guidelines established per payer.
- Fill in and cover shifts for patient registration in the Emergency Department as needed.
Physician Office Cooridinator
Bronson Lakeview Outpatient Center
11.2021 - 08.2022
- Coordinate/Supervise the clerical support staff.
- Provide support to the providers in all clerical duties as well as the Practice Manager, providing continuation of leadership daily.
- Supervise clerical, billing, payment collection, and coding functions of the practice.
- Coordinate staff schedules, personnel policy issues, office supplies, phone system, Practice Management System, property security and maintenance, scheduling of meetings in coordination with Practice Manager.
- Maintain the highest level of confidentiality.
- Provide coverage for clerical staff as needed.
- Assist with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll.
- Coordinate provider call schedules monthly and make changes when necessary.
Education
Phlebotomy Certificate -
Priority Nursing Academy
Greensboro09-2009
Randleman High School
Randleman, NC05-2003
Skills
- CHAA Certification
- Insurance verification
- Privacy and confidentiality
- Customer service
Timeline
Patient Representative II
Bronson Methodist Hospital
07.2023 - Current
Lead Patient Representative
Bronson Methodist Hospital
08.2022 - 07.2023
Physician Office Cooridinator
Bronson Lakeview Outpatient Center
11.2021 - 08.2022
Phlebotomy Certificate -
Priority Nursing Academy
Randleman High School
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