Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah TenCate

Schoolcraft,MI

Summary

Confident Employee promoting effective communication, relationship building and time management skills. Offering more than 5+ years of helping patients and delivering exceptional service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Patient Representative II

Bronson Methodist Hospital
07.2023 - Current
  • Facilitate communication between patients, families, and medical professionals for optimal care coordination.
  • Observe all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Maintain strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Assist patients with insurance claims, facilitating smooth transactions and proper coverage.
  • Completed training as a department preceptor and onboarded new and incoming team members.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Delivered support to medical staff in completion of patient paperwork.
  • Greeted and assisted patients with check-in procedures.

Lead Patient Representative

Bronson Healthcare Group
08.2022 - 07.2023
  • Collaborate with team and supervisor to improve processes and efficiency within the department.
  • Perform as back up to the department supervisor as needed.
  • Onboard new incoming staff into the department.
  • Complete and send out daily departmental huddles to staff.
  • Register new and established patients for 130+ medical practices and hospital outpatient testing.
  • Gather and enter appropriate demographic and insurance information of each patient for all appointments.
  • Maintain and exceed work queue productivity counts.
  • Verify insurance eligibility using multiple different insurance websites and resources.
  • Verify insurance for scheduled and urgent emergent patients following guidelines established per payer.
  • Fill in and cover shifts for patient registration in the Emergency Department as needed.

Physician Office Cooridinator

Bronson Lakeview Outpatient Center
11.2021 - 08.2022
  • Coordinate/Supervise the clerical support staff. Provide support to the providers in all clerical duties as well as the Practice Manager, providing continuation of leadership daily.
  • Supervises clerical, billing, payment collection, and coding functions of the practice.
  • Coordinate staff schedules, personnel policy issues, office supplies, phone system, Practice Management System, property security and maintenance, scheduling of meetings in coordination with Practice Manager.
  • Maintain the highest level of confidentiality.
  • Provide coverage for clerical staff as needed. Assist with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll.
  • Coordinate provider call schedules monthly and make changes when necessary.

Education

Priority Nursing Academy
Greensboro, NC

High School Diploma -

Randleman High School
Randleman, NC
05.2003

Skills

Customer Service

Privacy and confidentiality

Insurance Verification

CHAA Certification

Timeline

Patient Representative II

Bronson Methodist Hospital
07.2023 - Current

Lead Patient Representative

Bronson Healthcare Group
08.2022 - 07.2023

Physician Office Cooridinator

Bronson Lakeview Outpatient Center
11.2021 - 08.2022

Priority Nursing Academy

High School Diploma -

Randleman High School

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Hannah TenCate