Kristina Navarro
Everett,WA
Summary
Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 5 years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms.
Overview
10
10
years of professional experience
Work History
Patient Representative II
Optum Care Network
12.2022 - Current
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Patient Access Specialist
Community Health Center of Snohomish County
09.2018 - 10.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Co-Owner
Deep Fried Delights
01.2014 - 09.2022
- Delivered consistent service to develop a customer base
- Developed and enforced adherence to the annual budget
- Cultivated customer rapport and promoted loyalty for repeat business
- Outlined new business goals, objectives, and action plan to drive improvement.
Crew Member
Taco Time NW
09.2016 - 09.2018
- Prepared foods to menu standards, safety policies, and company procedures
- Maintained high cleanliness and adhered to health code standards
- Worked closely with managers and fellow crew members to prepare orders
- Assisted guests in selecting menu choices, reviewing club cards, and participating in add-on sales
- Used extensive crew training and ongoing monitoring to avoid critical service errors.
Education
Aces High School
everett, WA06.2013
Skills
- Patient Service
- Complex Problem-Solving
- Demographics Information
- Patient Information Collection
- Vitals Documentation
- Customer Service
- Spreadsheet Tracking
- Outbound Calling
- Medical Services Administration
- Clinical Data Entry
Timeline
Patient Representative II
Optum Care Network
12.2022 - Current
Patient Access Specialist
Community Health Center of Snohomish County
09.2018 - 10.2021
Crew Member
Taco Time NW
09.2016 - 09.2018
Co-Owner
Deep Fried Delights
01.2014 - 09.2022
Aces High School
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