Paulette Imus
Paw Paw
Summary
Detail-oriented Patient Access Representative quipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level coding position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Bronson Hospital
07.2015 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answering incoming calls as BLH Switchboard Operator. Assisting and/or transferring callers to the appropriate department.
Central Scheduler
Bronson Hospital
01.1997 - 07.2015
- Used electronic systems to enter provider orders, diagnosis and relevant questionaire responses according to outpatient testing requirements.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Managed high call volumes effectively through timely and efficiently handling incoming calls.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Obtained and verified insurance authorizations for specified outpatient appointments.
Cashier
Paw Paw Shopping Center
07.1992 - 01.1997
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Paw Paw High School
Paw Paw, MI05.1993
Skills
- Customer Service
- Incoming Fax distribution
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Balancing/Closing Cash drawer
- Insurance Billing
- Payment collection
- Training Preceptor
- Paging Systems
- Attention to Detail
- Caring and Empathetic
- Medical insurance
- Multi-Line Telephone Systems
- Reliability and Dedication
- Interpreting physician orders
- Utilize Multiple Applications
- CHAA certification
Certification
CHAA
Timeline
Patient Access Representative
Bronson Hospital
07.2015 - Current
Central Scheduler
Bronson Hospital
01.1997 - 07.2015
Cashier
Paw Paw Shopping Center
07.1992 - 01.1997
High School Diploma -
Paw Paw High School
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