HANNAH TESONE
Royse City,TX
Summary
Accomplished Flight Attendant offering over a year in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and devoted to a team player mentality. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Flight Attendant
American Airlines
10.2022 - 04.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Dedicated time to building strong crew coordination and maintaining a team player mindset.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
After School Teacher
Le Jardin Academy
08.2021 - 12.2021
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
Assistant Manager
Palm Beach Tan
05.2021 - 08.2021
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Vilis Health Bar
10.2020 - 01.2021
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained a clean and organized workspace for optimal productivity and safety.
Sales Associate and Front Desk Representative
Synergy 180
08.2020 - 01.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Server
Whole Sol Blend Bar
02.2020 - 07.2020
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Server
Vibe Foods Superfood Bar
07.2018 - 11.2018
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Server
Zoe's Kitchen
07.2017 - 08.2017
- Took initial drink orders and relayed information to wait or bar staff.
- Seated patrons based on guest preferences and seating availability.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Valor Christian High School
Highlands Ranch, CO05.2019
Skills
- Customer Service Excellence
- Interpersonal Communication
- Safety Procedures Compliance
- Team Player/Crew Coordination
- Conflict Resolution
- Dependability
- Quick Thinking
- Adaptability
- Punctuality
- Empathy
- Flexibility
- Professional Appearance
- FAA Regulations
- Evacuation Procedures
Timeline
Flight Attendant
American Airlines
10.2022 - 04.2024
After School Teacher
Le Jardin Academy
08.2021 - 12.2021
Assistant Manager
Palm Beach Tan
05.2021 - 08.2021
Server
Vilis Health Bar
10.2020 - 01.2021
Sales Associate and Front Desk Representative
Synergy 180
08.2020 - 01.2021
Server
Whole Sol Blend Bar
02.2020 - 07.2020
Server
Vibe Foods Superfood Bar
07.2018 - 11.2018
Server
Zoe's Kitchen
07.2017 - 08.2017
Valor Christian High School