Hannah Thomas

Focused on ensuring exceptional customer service, managing front-of-house operations, and maintaining store appearance.

Key Responsibilities:

• Hospitality Focus: Ensure high-level customer service, greet guests, and handle complaints efficiently.

• Operational Leadership: Manage daily operations in the store including, but not limited to, meeting with vendors, inventory, sales floor appearance, signage, and promotions.

• Staff Management: Assist with recruiting, training, onboarding, scheduling, and mentoring team members.

• Store Standards: Maintain cleanliness and uphold company culture and safety standards.

• Profit Management: Assist in profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, managing waste, and ensuring compliance with policies.

• Responsible for operation of the bar, including but not limited to opening/closing establishment, inventory, guest/employee satisfaction, and employee schedules.
• Responsible for safe and correct cash handling for the restaurant and the money owed to employees.
• Trained newly hired staff members in menu knowledge, restaurant policies and mission statements, and how to provide a great atmosphere with guests and fellow coworkers.
• Interact with guests and coworkers in a friendly, fast, courteous and efficient manner.
• Correctly prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
• Check customers' identification and confirm it is legitimate and meets legal drinking age.
• Restock and replenish bar inventory and supplies.
• Comply with all food and beverage regulations.
• Supporting the safety of all guests and employees.
• Handle all monetary transactions responsibly and correctly.

• Responsible for overall operation of the restaurant, including but not limited to opening/closing establishment, inventory, guest/employee satisfaction, and employee schedules.
• Responsible for safe and correct cash handling for the restaurant and the money owed to employees.
• Trained newly hired staff members in menu knowledge, restaurant policies and mission statements, and how to provide a great atmosphere with guests and fellow coworkers.