Hannah Tice
Manhattan,KS
Summary
Seasoned Owner/Operator of Iced Out: Tropical Shaved Ice, adept in operations management and customer service. Excelled in developing marketing strategies that significantly enhanced brand visibility. Proven leadership in training teams for peak performance, with a keen focus on efficiency and compliance. Demonstrates a blend of strategic business planning and personable customer engagement, ensuring substantial growth and client satisfaction.
Overview
3
3
years of professional experience
Work History
Owner/Operator
Iced Out: Tropical Shaved Ice
2023.01 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Lifeguard
Ames Golf and Country Club
2022.05 - 2022.09
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Lifeguard
Roland Community Pool
2021.05 - 2021.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Roland-Story High School
Story City, IA05.2024
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Customer Service
Effective leader
Team Leadership
Timeline
Owner/Operator
Iced Out: Tropical Shaved Ice
2023.01 - Current
Lifeguard
Ames Golf and Country Club
2022.05 - 2022.09
Lifeguard
Roland Community Pool
2021.05 - 2021.08
High School Diploma -
Roland-Story High School
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