Hannah Torres
Clinton ,NC
Summary
Diligent Internet Manager with 7 years of experience in automotive sales and finance, specializing in customer service and marketing strategies. Proven track record of building a loyal client base and increasing brand awareness through effective communication and tailored financing solutions. Skilled in negotiation and compliance, consistently ensuring customer satisfaction while maximizing dealership profitability.
Overview
10
10
years of professional experience
Work History
Sales/Internet Sales Manager/Finance Manager
Nissan of Clinton
07.2018 - Current
- Developed and executed sales strategies to enhance online vehicle sales.
- Managed relationships with customers to improve retention and satisfaction.
- Conducted data analysis to identify trends and drive sales performance.
- Trained and mentored team members on effective sales techniques.
- Responded to internet inquiries and phone calls in timely matter.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed and responded to inbound sales inquiries via phone, email, and online chat
- Built and maintained a strong client base through exceptional customer service, resulting in a high rate of repeat business
- Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition
- Negotiated terms and conditions of auto loans with customers, ensuring compliance with company policies and regulations
- Created customized financing packages tailored to individual customer needs while maximizing profitability for the dealership
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Processed credit and chose banks appropriately
- Completed financial paperwork
- Communicated with banks to provide appropriate stipulations to fund deals and get deals bought
General Manager
East Park Cinema
08.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Optimized employee scheduling, ensuring adequate staffing during peak hours to minimize wait times.
- Made sure all deposits were counted and correct at the end of the night.
- Scheduled movies and downloaded them.
Education
High School Diploma -
Sampson Early College High School
ClintonSkills
- Team leadership qualities
- Online sales techniques
- Appointment scheduling
- Digital marketing
- Social media marketing
- Cash handling
- Professionalism and ethics
- Math and computer skills
- Credit processing
Timeline
Sales/Internet Sales Manager/Finance Manager
Nissan of Clinton
07.2018 - Current
General Manager
East Park Cinema
08.2016 - 06.2018
High School Diploma -
Sampson Early College High School