Hannah Townsend
Cumberland,MD
Summary
Developed essential skills in healthcare environment, including patient care, communication, and teamwork. Seeking to transition into new field where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in dynamic and supportive workplace.
Compassionate and dedicated with natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Crew Member/Barista
Dunkin' Donuts
Cumberland, MD
06.2025 - Current
- Prepared and served beverages and food items according to established recipes and standards.
- Maintained cleanliness of workstations and dining areas, ensuring compliance with health regulations.
- Operated cash register accurately, processing customer transactions efficiently.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Worked front counter, drive-thru and other areas.
- Adapted to changing workflows and priorities in a fast-paced environment effectively.
- Followed safety protocols while handling equipment and preparing food products.
- Responded promptly to customer inquiries, providing exceptional service and support.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted in implementing new training programs for staff development and skill enhancement.
- Managed and motivated employees to be productive and engaged in work.
CNA Student
CCTE
Cumberland, MD
08.2024 - 05.2026
- Assisted nursing staff in providing patient care and support during daily activities.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained cleanliness and organization of patient areas to ensure safety.
- Documented patient information accurately in electronic health records systems.
- Supported patients with mobility challenges through safe transfer methods.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
Education
Certified Nursing Assistant - Nursing
Allegany/CCTE
Cumberland05-2026
No Degree - Nursing
Allegany College of Maryland
Cumberland05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
- Clinical documentation
- Team collaboration
- Active listening
- Health monitoring
Certification
- CNA - Certified Nurse Assistant- Lic#CNA20261390
- CPR/BLS Certification
Timeline
Crew Member/Barista
Dunkin' Donuts
06.2025 - Current
CNA Student
CCTE
08.2024 - 05.2026
Certified Nursing Assistant - Nursing
Allegany/CCTE
No Degree - Nursing
Allegany College of Maryland