Nevaeh Rhoads
Aurora,CO
Summary
Recent Bankwork$ graduate looking to transition from the food industry to the banking sector, leveraging strong work ethic, excellent customer service skills, and ability to handle high-pressure situations. With a solid foundation in cash handling and a passion for providing exceptional service, am eager to apply transferable skills to contribute to the financial institution. Committed to learning and growing within the banking industry and motivated to excel in a role where skills utilized are attention to detail, problem-solving abilities, and strong interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member/Barista
Dunkin Donuts
Aurora, Co
02.2022 - Current
- Considered an expert in taking orders on the front counter and drive-through with exceptional attention to detail and customer recovery abilities
- Over the summer of 2023, promoted to Shift Lead, this included counting money, counting the safe, closing tills, and making sure the end-of-day deposits were accurate and ready for an official deposit
- Performed cashier duties such as taking orders, collecting payments, and providing change
- Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles
- Provided excellent customer service to maintain a positive atmosphere for guests
Team Member
Marco's Pizza
Aurora, Co
07.2021 - 02.2022
- Assisted customers with product selection and ordering process
- Operated cash registers to process payments from customers
- Resolved customer issues promptly and in a professional manner
- Answered phone calls regarding inquiries about products or services.
Education
High School Diploma -
Endeavor Academy
Denver, CO12.2023
Skills
- Customer Service Skills
- Food Preparation/Safety
- Food Service
- Cash Handling
- Cleaning
- Safe Food Handling
- Barista/Coffee Experience
Certification
- ServSafe Food Handler, 08/27/22 and 08/27/25
- Certified Guest Service Professional, 11/01/22, Verifies the knowledge and experience requirements, reflecting a commitment to maintaining the highest of standards of competence as a hospitality professional.
References
- Audra Dunleavy, Former CCIC Instructor, 720-554-2635
- Mary Fresquez, Former Manager, 1-720-290-5021
- Kelly Hargrove, Bankwork$ Instructor, 720-626-3532
Timeline
Crew Member/Barista
Dunkin Donuts
02.2022 - Current
Team Member
Marco's Pizza
07.2021 - 02.2022
High School Diploma -
Endeavor Academy
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