Hannah Valdez

1. Opening, Handling, and Closing Daily Cash Drawers

2. Training multiple employees

3. Work in roughly 10 different medical departments

4. Customer Service Experience

5. Sales Experience

6. Phone and Computer experience

• Supervised waitstaff to ensure quality customer service and satisfaction.
• Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
• Monitored employee performance, identified areas of improvement, and provided feedback.
• Resolved customer complaints in a timely manner with professionalism.
• Created daily shift schedules for waitstaff according to business needs.
• Maintained accurate records of sales transactions and inventory levels.
• Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
• Developed weekly specials and promotional items to increase sales revenue.
• Checked stock levels throughout the day to ensure adequate supplies were available at all times.
• Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
• Monitored cash register operations during shifts for accuracy of transactions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Explained goals and expectations required of trainees.