HANNAH VAN SANTEN
Luverne,MN
Summary
Dynamic and resourceful professional with a proven track record at Wells Fargo, enhancing team effectiveness and leading fraud and claims operations. Excelled in providing mentorship and implementing process improvements, showcasing strong organizational skills and a fast typing ability. Known for being a reliable team worker and communicator, adept at driving significant operational efficiencies.
Overview
14
14
years of professional experience
Work History
Lead Fraud & Claims Operations Representative
Wells Fargo
Sioux Falls, SD
10.2020 - Current
- Support performance and overall effectiveness of team as well as cross-group operational tasks.
- Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations.
- Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team.
- Contribute to resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams.
- Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims.
- Oversee multiple claim types regarding debit card and online transactions, and take appropriate action to decision the case using multiple systems and applications.
- Secure the customers account and provide scam education to prevent future cyber attacks.
Customer Service Representative Agent
United Ground Express
Sioux Falls, SD
09.2019 - 09.2020
- Checked in customers for their flight at the ticket counter and giving them their boarding pass.
- Made gate announcements and assisted with the boarding and off boarding process which required safely operating the jet bridge.
- Assisted customers with questions regarding their flight or making adjustments to itineraries.
- Cleaning airplanes; wiping down seats, trays and emptying trash bins.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Direct Support Professional
Habilitative Services Inc.
Luverne, MN
03.2014 - 12.2017
- Assisted clients with intellectual and developmental disabilities at their home in any way necessary and provided them with companionship and transportation.
- Helped with daily care needs such as dressing, bathing, personal hygiene, feeding and transferring.
- Prepared meals according to the meal plan.
- Administered medication as directed by physician.
- Maintained a clean, safe and well-organized home.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
Farrowing Specialist
Pig Hill
Larchwood, Iowa
04.2016 - 02.2017
- Assisted in daily chores such as feeding sows, checking their water valves and monitoring and recording their food intake.
- Attending to birthing sows and cleaning newborn piglets.
- Administered vaccines and medicines to sick or injured piglets.
- Perform piglet processing duties, such as, clipping tails, castrating, and giving iron shots.
- Power washing rooms, mats and hallways after the weaning process.
- Implementing and practicing strict bio-security measures such as showering in and out of the facility, wearing gloves, washing my boots and disinfecting everything I bring into the facility.
CNA
The Good Samaritan Society Of America
Luverne, MN
10.2015 - 01.2016
- Facilitated activities of daily living of geriatric patients in a nursing home, including personal hygiene management, dressing, bathing, feeding and ambulation.
- Followed safe lifting techniques and individual resident lifting instructions to move patients between bed, chair and wheelchair.
- Observed each patient and charted on my findings at the end of each shift.
Cashier/Waitress
Jj's Burger Joint
Luverne, MN
03.2010 - 10.2015
- Worked the cash register took and delivered customers orders.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Bussed tables, emptied trash cans and kept the dining room and work areas clean. (vacuumed rugs, swept and mopped the floors).
- Refilled ice in ice machine, restocked items in the kitchen and dining room to keep the restaurant running efficiently.
Customer Service Representative
Total Card Inc.
Luverne, Minnesota
11.2013 - 02.2014
- Attended meetings to get informed about the company(s) I would be representing.
- Received and managed phone calls to answer clients' questions, solve problems and take or manage orders.
- Provided elevated customer experience to generate a loyal clientèle.
Restaurant Hostess
Chit Chats
Luverne, MN
11.2012 - 05.2013
- Greeted customers and seated them at a table with menus and silverware.
- Informed customers of daily specials and took their drink orders.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
Education
High School Diploma -
Luverne Senior High School
Luverne, MN2013
Skills
- Focused
- Resourceful
- Insightful
- Reliable
- Organized
- Team Worker
- Fast typist
- Good communicator
Additional Information
Listed below are the clinical sites I have interned at:
- Sanford 26th & Sycamore Acute Care and Orthopedic Fast Track Clinic- Sioux Falls, SD
- Sanford 41st & Sertoma Acute Care and Orthopedic Fast Track Clinic- Sioux Falls, SD
- Sanford Luverne Medical Center
- Hegg Health Center- Rock Valley, IA
- Access Family Medical Clinic & Avera Medical Group Worthington
- Pipestone County Medical Center & Family Clinic Avera
- Sanford Worthington Medical Center
- Avera Flandreau Hospital
Timeline
Lead Fraud & Claims Operations Representative
Wells Fargo
10.2020 - Current
Customer Service Representative Agent
United Ground Express
09.2019 - 09.2020
Farrowing Specialist
Pig Hill
04.2016 - 02.2017
CNA
The Good Samaritan Society Of America
10.2015 - 01.2016
Direct Support Professional
Habilitative Services Inc.
03.2014 - 12.2017
Customer Service Representative
Total Card Inc.
11.2013 - 02.2014
Restaurant Hostess
Chit Chats
11.2012 - 05.2013
Cashier/Waitress
Jj's Burger Joint
03.2010 - 10.2015
High School Diploma -
Luverne Senior High School