Hannah Villarreal
Austin,TX
Summary
Dedicated to enhancing department operations with an analytical and disciplined approach. Able to work with minimal direction and
successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offers clear and concise data based on creative and complex research findings. Fosters cooperative and supportive relationships with peers, superiors and clients to achieve.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Davidson Camp Insurance
San Antonio, TX
11.2021 - 02.2026
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Developed tailored health insurance plans to meet individualized client needs.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Managed account portfolios, ensuring timely follow-ups and addressing customer inquiries effectively.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify growth opportunities and inform strategic sales initiatives.
Finance Specialist
Southern Careers Institute
09.2020 - 11.2021
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Counseled students and parents about financial aid options and program details.
- Collaborated with admissions department to facilitate application verification and completion.
- Accepted and processed account payments.
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Associate Analyst to South Regional Analytics Dir.
Biden Campaign
03.2020 - 11.2020
- Identified operational efficiency opportunities to support long-term growth plans.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Created compelling narratives from complex, ambitious topics to effectively engage different audiences.
- Designed, built and analyzed data and data infrastructure to support electoral and financial data.
- Analyzed program data to provide input for key decision making and strategic planning.
- Performed revenue recognition audits of subsidiaries to achieve compliance.
Management-Business, Assistant to Regional Direct.
Greg Abbott Buisness
01.2016 - 02.2019
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Managed events and projects for Greg Abbott associations during voting season
- Provide identification and define administrative requirements of specific technical, training, exercise and support areas for different acquisition programs and projects
- Assisted with account reviews and preparation for account reviews.
- Improved financial status by analyzing results, monitoring variances and recommending actions; Coordinates financial resources management; organizational analysis; and administrative policy, safety, and security programs.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Go help out with campaigns during presidential and midterm elections
- Completed and mailed bills, contracts, policies, invoices and checks
- Researched and resolved issues regarding integrity of data flow into databases
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Emergency Department Medical Scribe
ProScribe LLC
08.2018 - 08.2019
- Accepted dictated notes and produced professional documents with outlined information
- Transcribed and edited physician reports from dictation using old school software in Infraware
- Being able to import data/records
- Accompanied physicians throughout day in fast-paced, stressful environments
- Performed at 95% accuracy rate for spelling and content,
- Interacted with all necessary partners throughout establishment, including physicians, nursing staff, technicians, and medical assistants
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Attended training associated with role to increase skills and boost speeds
Administrative Assistant
Southern Careers Institute
08.2019 - 08.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Counselor/ Educator
SeaWorld Parks & Entertainment
05.2017 - Current
- Built and maintained positive relationships with campers, staff and families
- Taught educational activities which included animals, environment, presentation skill, etc. As well as lead group activities
- Collaborated with other camp counselors to create atmosphere of fun and learning
- Communicated with parents about participants' experiences and reported concerns to them as well
- Taught members of public knowledge of behaviors of animals
- Chose materials and developed lesson plans to enhance skills for individual students
- Also Worked following summer from May 2018- October 2018 and currently Educator now
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
St. Edward’s University
AustinHigh School Diploma - undefined
Winston Churchill High School
San Antonio, TX2015
Skills
- Report analysis
- Payroll Processing
- Medical terminology
- Customer service
- Chart organization
- Document accuracy
- Scheduling
- Analytical thinking
- Scheduling/Planning
- Financial Statements
Affiliations
National Association of Benefits and Insurance Professionals
- NABIP Austin Chapter - PAC Chair
Head Volleyball Coach
- St. Anthony Middle School - Head Coach
- Austin Juniors Volleyball - Head Coach
Certification
- Licensed General Lines Agent - Life, Accident, Health, HMO - 03-2021
- First Aid/CPR Certified
Timeline
Account Manager
Davidson Camp Insurance
11.2021 - 02.2026
Finance Specialist
Southern Careers Institute
09.2020 - 11.2021
Associate Analyst to South Regional Analytics Dir.
Biden Campaign
03.2020 - 11.2020
Administrative Assistant
Southern Careers Institute
08.2019 - 08.2020
Emergency Department Medical Scribe
ProScribe LLC
08.2018 - 08.2019
Counselor/ Educator
SeaWorld Parks & Entertainment
05.2017 - Current
Management-Business, Assistant to Regional Direct.
Greg Abbott Buisness
01.2016 - 02.2019
High School Diploma - undefined
Winston Churchill High School
St. Edward’s University