Hannah Vincent
Plantation,FL
Summary
Experienced professional with a background in customer service and insurance verification. Skilled in managing inquiries, verifying benefits, and coordinating with teams to ensure accuracy and efficiency. Proven ability to handle fast-paced environments, resolve issues, and maintain compliance with standards like HIPAA.
Overview
12
12
years of professional experience
Work History
Insurance Verification Specialist
Evoke Wellness
08.2023 - 02.2025
- Verified insurance coverage and benefits in a timely manner for behavioral health patients to support intake and billing.
- Confirmed co-pays, deductibles, and limits with insurance providers and admissions staff.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Customer Service Representative
Chewy.com
08.2020 - 08.2023
- Handled customer inquiries via chat and email, addressing orders and product questions.
- Managed high-volume interactions and met performance goals for response time and resolution.
- Maintained accurate records and followed company guidelines.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Waitress
Harley's Pizza & Wings
09.2019 - 03.2020
- Processed orders and coordinated with kitchen staff for accurate service.
- Oversaw dining area upkeep and balanced cash register at shift end.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Take-Out Server
Rob's Family BBQ
01.2016 - 07.2019
- Managed take-out orders, ensuring accuracy and timely delivery.
- Supported staff during peak hours & maintained organized and well-stocked take-out station.
- Provided menu information and order assistance.
- Packed caterings and high-volume orders.
Customer Service Associate
Publix Super Markets Inc
11.2012 - 04.2017
- Processed transactions, lottery, money orders, and managed returns at customer service counter.
- Trained new staff on procedures and completed daily cash reconciliation, including counting all registers and handling the safe with accuracy and security.
- Resolved customer inquiries and complaints.
Education
High School Diploma -
Western High School
Davie06-2016
Skills
- Customer service and issue resolution
- Insurance benefits verification
- Attention to detail and organization
- Team coordination
- HIPAA compliance
- Data entry and review
Timeline
Insurance Verification Specialist
Evoke Wellness
08.2023 - 02.2025
Customer Service Representative
Chewy.com
08.2020 - 08.2023
Waitress
Harley's Pizza & Wings
09.2019 - 03.2020
Take-Out Server
Rob's Family BBQ
01.2016 - 07.2019
Customer Service Associate
Publix Super Markets Inc
11.2012 - 04.2017
High School Diploma -
Western High School
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