Hannah Vogel
Tampa
Summary
Developed leadership and organizational abilities in dynamic, team-focused environment. Demonstrated capability in project coordination and data-driven decision-making, ensuring effective team collaboration and engagement. Seeking to transition into new field, applying transferable skills to drive success in diverse settings.
Overview
7
7
years of professional experience
Work History
Service and Engagement Team Lead
Target
11.2023 - Current
- Immediately supervised 15-20 advocates and set clear expectations to provide a great guest experience
- Communicated with all vendors and business partners to achieve department goals
- Resolved all guest complaints in a professional manner while prioritizing satisfaction
- Fostered a positive work environment by consistently treating all employees and guests with respect and consideration
- Trained and coached team members to meet and exceed metric goals
- Oversaw all loyalty events and increased loyalty by 5% over six months
Guest Advocate
Target
09.2020 - 11.2023
- Assisted all guests with checkout, orders, and returns enthusiastically and efficiently
- Engaged guests with proactive strategies to understand their needs and develop successful solutions
- Addressed guest inquiries both in-person and over the phone with professionalism
- Performed opening and closing duties, including counting the contents of each register
- Handled all guest relations issues in a gracious manner in accordance with company policy
Volunteer Tutor
English Language Learners
08.2017 - 05.2018
- Coached students through challenging material with positive reinforcement and encouragement
- Instructed students one-on-one in key subject concepts and taught strategies to optimize learning
Education
Bachelor of Arts - Literary Studies
University of South Florida
12.2025
Associate of Arts - English
Hillsborough Community College
12.2023
Skills
- Cross-Functional Collaboration
- Fast Learner
- Communication
- Problem Solving
- Self-Motivated
- Microsoft Office Suite
- Team Building
- Time Management
- Active Listening
- Personable
- Organizational skills
Timeline
Service and Engagement Team Lead
Target
11.2023 - Current
Guest Advocate
Target
09.2020 - 11.2023
Volunteer Tutor
English Language Learners
08.2017 - 05.2018
Associate of Arts - English
Hillsborough Community College
Bachelor of Arts - Literary Studies
University of South Florida
Similar Profiles
Johnathan LopezJohnathan Lopez
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
James SansonJames Sanson
Fulfillment Expert at TargetFulfillment Expert at Target
Juan AmadorJuan Amador
Senior Operations Manager at TargetSenior Operations Manager at Target
JESUS REYESJESUS REYES
Deli Clerk at TargetDeli Clerk at Target
Lynda GordonLynda Gordon
Director Assistant at Help Us Grow FoundationDirector Assistant at Help Us Grow Foundation