Hannah Vu

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
• Streamlined dining experiences by anticipating guest needs and providing timely service during peak hours.
• Managed order accuracy and efficiency through effective communication with kitchen staff and management.
• Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
• Greeted and seated guests, ensuring a welcoming dining experience.
• Managed reservations and waitlists using restaurant management software.

• Creating invoices based on advertising contracts and ensuring accurate billing amounts
• Created invoices from advertising contracts, ensuring accuracy of billing amounts to maintain financial integrity
• Monitored advertiser payments, followed up on overdue invoices, and maintained detailed records to support timely collections
• Coordinated with advertisers to answer questions, resolve billing issues, and provide documentation.
• Analyzed billing discrepancies to ensure accurate invoicing and timely collections.
• Managed accounts receivable processes, streamlining workflows for improved efficiency.

• Managed studio operations for media productions, coordinating equipment, staff, and schedules to facilitate seamless production workflows
• Communicated with clients to clarify production needs and ensure high-quality results, promptly addressing changes or concerns throughout the process
• Handling emails, phone calls, and other correspondence on behalf of the CEO, ensuring prompt and professional responses
• Organizing and preparing documents for meetings, taking minutes, and following up on action items
• Assisting in the coordination of key business projects, ensuring timelines and objectives are met
• Oversaw office administration by supervising junior staff and coordinating functions to maintain efficient day-to-day operations

• Created detailed reports on sales performance
• Educated customers on products and services offered by the company
• Conducted onboarding interviews to facilitate smooth integration of new hires
• Created reports on sales performance to identify trends and inform strategy
• Conducted initial onboarding interviews
• Resolved customer issues promptly to enhance satisfaction and retention
• Developed and implemented training programs to improve employee performance
• Coordinated fundraising events to gather financial support for initiatives.

• Greeted guests at front desk, engaging in pleasant conversations while efficiently managing check-in process
• Answered multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel
• Resolved customer issues promptly and notified supervisor of escalated problems for quick resolution
• Maintained files and records by implementing effective filing systems that enhanced organization
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Processed room deposits and payments at front desk to ensure accurate financial transactions.

GPA: 3.5