Hannah Vuglar
Savoy,Illinois
Summary
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Chick-fil-A
Champaign, IL
01.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
Education
No Degree -
Champaign Central High School
Champaign, IL05-2028
Skills
- Order taking
- Cleanliness
- Team collaboration
- Greeting guests
- Money handling
- Social perceptiveness
- Complaint handling
- Payment processing
- Training and mentoring
- Guest relations
- Multitasking Abilities
- Teamwork and collaboration
- Relationship building
Timeline
FOH Team Member
Chick-fil-A
01.2024 - Current
No Degree -
Champaign Central High School