Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

HANNAH WALL

Jefferson City,MO

Summary

Dynamic and compassionate professional with a strong background in healthcare administration and insurance services. Experienced in medical office scheduling, CT imaging support, and office operations management, with a proven ability to coordinate workflows, optimize efficiency, and deliver excellent patient-centered service. Recognized for exceptional attention to detail, clear communication, and team leadership, including developing training materials and operational templates that improved productivity. Licensed insurance professional and current Assistant Director of Insurance Services with the Missouri Association of Insurance Agents, bringing expertise in policy management, compliance, and client relations. Dedicated to fostering a supportive and organized environment, ensuring smooth office operations, and advancing the mission of serving women and families through compassionate care.

Overview

10
10
years of professional experience

Work History

Assistant Director of Insurance Services

Missouri Association of Insurance Agents
02.2023 - Current
  • Manage client policy applications, renewals, and documentation with high attention to accuracy.
  • Provide internal operational support for membership services and backend processing.
  • Conduct pre-underwriting reviews for a standard E&O carrier, evaluating application completeness and initial risk indicators before submission.
  • Participate in hiring process for customer service team, including interviewing candidates.
  • Create email templates, process guides, and training materials to support onboarding and consistency.
  • Train and support staff on internal workflows and client service standards.

Damage Prevention Specialist

One Call Concepts, Inc.
04.2021 - 02.2023
  • Processed utility locate ticket requests and ensured submission accuracy in compliance with state regulations.
  • Supported after-hours and overflow operations while maintaining data quality standards.

Associate Customer Service Rep

Missouri Department of Revenue
06.2020 - 04.2021
  • Entered and corrected tax return data; reviewed legal documents for compliance.
  • Cross-trained across multiple processes and mentored new employees.

CT Scheduler / Technical Aide

Southwest Diagnostic Imaging Center
04.2015 - 05.2019
  • Scheduled diagnostic imaging appointments, obtained required documentation, and adherence to strict imaging protocols.
  • Obtained accurate patient information, authorizations, and documentation at the time of scheduling to streamline clinical workflow.
  • Maintained compliance with healthcare regulations in scheduling practices.
  • Assisted technologists in all aspects of preparation and performance of radiology procedures, supporting both clinical and patient needs.
  • Delivered compassionate care to patients navigating stressful medical situations, maintaining a calm and reassuring environment.
  • Collaborated with physicians, nurses, and administrative staff to coordinate patient flow and optimize scheduling efficiency.
  • Awarded Employee of the Year across the entire imaging center for excellence in performance, teamwork, and patient care.

Education

Coursework Toward Degree - Associate Degree Nursing Program

Richland College
Dallas, TX

High School Diploma -

Jefferson City High School
Jefferson City, MO

Skills

  • Policy and account coordination
  • Underwriting analysis
  • Standard operating procedure development
  • Accurate data management
  • Employee onboarding and assessment
  • Advanced Microsoft Excel skills
  • Cross-departmental operations assistance
  • Document analysis and compliance
  • Collaborative teamwork
  • Strong attention to detail
  • Effective time management
  • Strong verbal and written communication
  • Administrative assistance
  • Operational efficiency management
  • Exceptional customer service
  • Travel planning expertise
  • Financial reconciliation
  • Team leadership

Accomplishments

  • Church Outreach Leader – Organized and led women’s Bible studies and small groups, providing mentorship, support, and spiritual development.

Timeline

Assistant Director of Insurance Services

Missouri Association of Insurance Agents
02.2023 - Current

Damage Prevention Specialist

One Call Concepts, Inc.
04.2021 - 02.2023

Associate Customer Service Rep

Missouri Department of Revenue
06.2020 - 04.2021

CT Scheduler / Technical Aide

Southwest Diagnostic Imaging Center
04.2015 - 05.2019

High School Diploma -

Jefferson City High School

Coursework Toward Degree - Associate Degree Nursing Program

Richland College

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