Hannah Walters
Greensboro,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrel
Greensboro, NC
06.2022 - Current
- Served meals to 50-100 customers during each shift, ensuring timely service.
- Delivered exceptional customer service, fostering positive dining experiences.
- Guided guests in menu selections to align with preferences, enhancing satisfaction.
- Communicated promotions and new menu offerings to engage customers and drive interest.
- Consistently met daily drink upsell targets through effective communication.
- Maintained cleanliness and organization of dining area and tables.
Hostess
Red Robin
Jacksonville, NC
01.2022 - 05.2022
- Escorted guests to assigned tables, accommodating 200 to 400 patrons per shift.
- Assigned tables to patrons considering preferences and restaurant layout for optimal guest experience.
- Coordinated with kitchen staff to streamline service flow and enhance dining experience.
- Resolved guest complaints with professionalism to maintain customer satisfaction.
- Responded to customer inquiries regarding hours, seating arrangements, and menu options.
Sales Associate
Yesterday's Galleria
Jacksonville, NC
06.2021 - 12.2021
- Welcomed customers to foster positive shopping experiences.
- Assisted customers in selecting products and providing personalized recommendations.
- Managed cash register transactions and processed payments efficiently.
- Organized racks and shelves to improve merchandise visibility and attract customer interest.
- Demonstrated reliability by maintaining perfect attendance record during employment.
Shift Leader
Smoothie King
Jacksonville, NC
05.2020 - 12.2020
- Supervised daily operations, enhancing service efficiency and maintaining product quality.
- Resolved customer complaints and issues offering thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated tasks, fostering team collaboration and operational effectiveness.
- Managed inventory levels and restocked supplies, ensuring availability of necessary materials for uninterrupted service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Orange High School
Hillsborough, NCSkills
- Multitasking and Prioritization
- Customer service
- Order management
- Tableside service
- Menus knowledge
- Upselling techniques
- Customer relationship management
- Inventory management
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Training and development
- Service coordination
- Cash handling
- Attention to detail
- Strong work ethic
- Point-of-sale system
- Ordering procedures
- Sales techniques
- Food safety
- Service-oriented
- Active Listening and Communication
Timeline
Server
Cracker Barrel
06.2022 - Current
Hostess
Red Robin
01.2022 - 05.2022
Sales Associate
Yesterday's Galleria
06.2021 - 12.2021
Shift Leader
Smoothie King
05.2020 - 12.2020
High School Diploma -
Orange High School