Hannah Ward
Carson City,NV
Summary
Versatile professional successful at managing multiple priorities with a positive, outgoing attitude. Detail-oriented individual with strong background in relationship management. Proven track record in enhancing client satisfaction, streamlining operations, and improving service delivery. Focused on team collaboration and achieving results while being adaptable to changing needs. Skilled in conflict resolution, communication, and time management.
Overview
12
12
years of professional experience
Work History
Cashier/Server Trainer
Coco's Bakery Restaurants Inc.
11.2013 - 12.2016
Cashier/Server Trainer
Marie Callender's Restaurant & Bakery
06.2016 - 03.2022
Lab Assistant
HealthQuest Esoterics Clinical Laboratory
11.2020 - 01.2021
- Accelerated accurate patient results by closely following Standard Operating Procedures when performing extraction and analysis of viral RNA
Clinical Lab Assistant II
Curative Medical Inc.
01.2021 - 05.2021
- Minimized lab errors and therefore reduce financial outcome by focusing on fineness of aliquoting technique
Histology Laboratory Assistant
Mosaic Laboratories, A CellCarta Company
05.2021 - 03.2022
- Coordinated with all departments of pathology team to maintain and modify strict schedule of lab procedures
- Analyzed, recorded, and interpreted data from assays for pharmaceutical research
Lab Services Specialist
MD Labs
04.2022 - 08.2024
- Enhanced services through efficient records coordination, supply management and innovative collaboration
- Identified inefficiencies in workflows and executed necessary solutions for higher productivity
Assistant Client Services Manager
MD Labs
08.2024 - Current
- Elevated client satisfaction by promptly addressing inquiries and providing timely solutions
- Provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
Education
Bachelor of Science - Biology
California State University - San Bernardino
San Bernardino, CA06.2020
Associate of Science - Math And Science
Riverside City College
Riverside, CA06.2016
Skills
- Quality control documentation in Microsoft Applications
- Problem-solving
- CLIA lab certification
- Project management in high-volume environment
- Establishing strong client rapport
- Strengthen internal organization
- Knowledge of medical testing and reporting
- Written and oral communication skills
Timeline
Assistant Client Services Manager
MD Labs
08.2024 - Current
Lab Services Specialist
MD Labs
04.2022 - 08.2024
Histology Laboratory Assistant
Mosaic Laboratories, A CellCarta Company
05.2021 - 03.2022
Clinical Lab Assistant II
Curative Medical Inc.
01.2021 - 05.2021
Lab Assistant
HealthQuest Esoterics Clinical Laboratory
11.2020 - 01.2021
Cashier/Server Trainer
Marie Callender's Restaurant & Bakery
06.2016 - 03.2022
Cashier/Server Trainer
Coco's Bakery Restaurants Inc.
11.2013 - 12.2016
Bachelor of Science - Biology
California State University - San Bernardino
Associate of Science - Math And Science
Riverside City College
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