Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Ward

Charlotte,NC

Summary

Dynamic professional with extensive experience in team leadership and digital marketing, notably as an Ecommerce Manager at Ensley Beauty Supply. Proven track record in inventory management and customer service, driving sales through innovative campaigns and fostering strong relationships. Adept at problem-solving and optimizing operations to enhance overall performance.

Overview

10
10
years of professional experience

Work History

Inbound General Merchandise Team Leader

Target
Charlotte
10.2020 - Current
  • I manage the Inbound freight team. Supervising the team's unload process while managing the sales floor brand to prioritize not only the Target Guest satisfaction rating, but also the Sales floor capacity and Backroom standards Metrics. As a leader, I validate my team's actions throughout the day and give supportive feedback when necessary. On a daily basis, I communicate with Team Leads outside of my department, working globally to ensure nothing is missed, so that each department is working together, and the store, as a whole, succeeds.

Ecommerce Manager

Ensley Beauty Supply
Ensley
05.2022 - 10.2023
  • Managed the day-to-day operations of the e-commerce platform, including order fulfillment and handling customer service calls. As well as managing inbound freight, unloading, and checking the inventory counts.
  • Provided technical support for website design, development, and implementation to keep it looking fresh, and capture new shoppers' attention to increase sales.
  • Planned, created, and executed digital marketing campaigns using various tools such as email/text blasts, Google Ads Manager, and Facebook Ads Manager.
  • Developed an email marketing campaign targeting potential customers through various channels, such as Instagram, Facebook, and TikTok.
  • Managed inventory levels by monitoring stock levels and ordering new items when necessary.
  • Designed and implemented effective search engine optimization strategies to boost traffic to the site.
  • Troubleshot website issues related to functionality and compatibility across multiple browsers and platforms.

Starbucks Manager

Target
Fultondale
10.2020 - 04.2022
  • I managed the Starbucks team of baristas inside the Target.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Trained and validated team members in order to maintain the Starbucks standards for consistent guest satisfaction.
  • Maintained a clean bar and organized backroom, so team members could easily access supplies during a rush.
  • Lead meetings with the Starbucks District Manager, informing him of my plans for upcoming Starbucks launches, including sets/displays, and making sure the team was ready and trained for new drink/food launches.
  • Purchased the weekly supplies order, carefully calculating which items, for example, syrups, would be in high demand based on the season and our guests' needs.

Teacher

Brookwood Early Childhood Development
Brookwood
11.2016 - 09.2020
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Taught basic literacy concepts such as writing; by the end of the school year, almost every single child could write their name before turning four. Additionally, letter recognition or phonemic awareness can be developed using a variety of methods, including stories or songs.
  • Monitored student progress and provided feedback to parents.
  • Organized materials for activities such as art projects or group games.
  • Ensured a safe learning environment by implementing safety regulations and procedures and being consistent with each child.

Barista Trainer

Starbucks
Cullman
07.2015 - 10.2017
  • Prepared specialty drinks while keeping a clean bar environment, and staying on pace to ensure customer satisfaction. Provided exemplary service while taking orders and serving guests.
  • Voted Partner of the Quarter by fellow baristas and shift leads.
  • Successfully trained many new hires to thoroughly understand the importance of the process, and the experience we gave to customers.

Reporter

Cullman Tribune
Cullman
04.2015 - 01.2017
  • Established relationships with external contacts, such as government representatives, community leaders, all the police chiefs in the county, and the Cullman County Sheriff.
  • Adjusted quickly to breaking news situations, often changing focus to cover the most relevant stories.
  • Researched, wrote, edited and proofread news articles for accuracy and clarity.
  • Traveled to locations to write reviews from first-hand experience.
  • Covered local festivals, concerts and fairs getting different insights from vendors, locals and out of town visitors in attendance while also taking multiple photographs.

Education

Some College (No Degree) - Associates in Science

Wallace State Community College
Hanceville, AL

Some College (No Degree) - Marketing, Psychology

University of Alabama At Birmingham
Birmingham, AL

Skills

  • Inventory management
  • Order fulfillment
  • Digital marketing
  • Search engine optimization
  • Customer service
  • Team leadership
  • Relationship building
  • Problem-solving

Timeline

Ecommerce Manager

Ensley Beauty Supply
05.2022 - 10.2023

Inbound General Merchandise Team Leader

Target
10.2020 - Current

Starbucks Manager

Target
10.2020 - 04.2022

Teacher

Brookwood Early Childhood Development
11.2016 - 09.2020

Barista Trainer

Starbucks
07.2015 - 10.2017

Reporter

Cullman Tribune
04.2015 - 01.2017

Some College (No Degree) - Associates in Science

Wallace State Community College

Some College (No Degree) - Marketing, Psychology

University of Alabama At Birmingham

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Hannah Ward