Hannah West-Kendall
Moscow Mills,28
Summary
Proven leader with a track record of enhancing workflow efficiency and spearheading strategic adjustments at Papa Johns. Expert in operations management and a team player, I've significantly improved service quality and customer satisfaction. My approach combines leadership with problem resolution skills, driving team success and operational excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Papa Johns
04.2017 - Current
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Streamlined operational processes by implementing best practices.
Courier
Federal Express
08.2022 - 09.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Bar Manager
Buffalo Wild Wings
02.2018 - 12.2020
- Monitored revenue and expenses by implementing budgeting practices and cost control measures.
- Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
General Manager
Pizza Hut
08.2014 - 10.2017
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Streamlined operational processes by implementing best practices.
Education
Fort Zumwalt South High School
Saint Charles, MOSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
Courier
Federal Express
08.2022 - 09.2023
Bar Manager
Buffalo Wild Wings
02.2018 - 12.2020
General Manager
Papa Johns
04.2017 - Current
General Manager
Pizza Hut
08.2014 - 10.2017
Fort Zumwalt South High School
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