Summary
Overview
Work History
Education
Skills
Proficient in American sign language
Timeline
Generic

Hannah Westerfield

Spokane,WA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

7
7
years of professional experience

Work History

General Manager

The 505
06.2022 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bartender

Maso Pizza Bar
08.2021 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

General Manager

Swing Right Golf
06.2017 - 07.2022
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Science - Business Management

Missouri State University
Springfield, MO
12.2024

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Time Management
  • Customer Relations
  • Staff Training
  • Inventory Control
  • Employee Scheduling

Proficient in American sign language

Completion of ASL 1-4

Timeline

General Manager

The 505
06.2022 - 04.2024

Bartender

Maso Pizza Bar
08.2021 - 08.2022

General Manager

Swing Right Golf
06.2017 - 07.2022

Bachelor of Science - Business Management

Missouri State University

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Hannah Westerfield