Hannah Wheeler
Waterloo,IA
Summary
A dynamic leader with a proven track record at Remax New Dimension, I excel in software implementation and stakeholder management. My approach has significantly enhanced employee engagement and streamlined onboarding processes, achieving a notable increase in team efficiency and customer satisfaction. Skilled in analytical thinking and leadership development, I drive performance and innovation.
Overview
7
7
years of professional experience
Work History
Onboarding Manager
Remax New Dimension
Santa Ana, CA
01.2023 - 01.2024
- Developed strong relationships with hiring managers across various departments, ensuring a seamless transition for new employees into their respective teams.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
- Put together employee files and collected required digital or physical information to meet requirements.
- Instructed senior leaders on appropriate employee corrective steps.
CRM Manager
Remax New Dimension
Santa Ana, CA
08.2021 - 01.2024
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Oversaw CRM platform updates and maintenance, ensuring optimal performance and minimal downtime.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
- Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Evaluated the effectiveness of promotional campaigns using A/B testing methods, refining marketing messages for greater impact.
- Trained sales team on CRM tools, boosting productivity and lead conversion rates.
Realtor
Remax New Dimension
Santa Ana, CA
07.2021 - 01.2024
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
Inside Sales Associate
Remax New Dimension
Santa Ana, CA
12.2020 - 06.2021
- Delivered informative product demonstrations remotely or in-person when necessary, showcasing features that addressed specific client pain points effectively.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Assisted with creating scripts and responses for consumer interaction.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
Assistant General Manager
Glebry Inc
Cedar Falls, IA
12.2016 - 07.2020
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
Associate Of Business Administration -
Hawkeye Community College
Waterloo, IASkills
- Organizational abilities
- Software Implementation
- Policy Enforcement
- Stakeholder Management
- Employee engagement
- Performance Tracking
- Leadership Training and Development
- Onboarding, Training, and Development
- Analytical Thinking
Timeline
Onboarding Manager
Remax New Dimension
01.2023 - 01.2024
CRM Manager
Remax New Dimension
08.2021 - 01.2024
Realtor
Remax New Dimension
07.2021 - 01.2024
Inside Sales Associate
Remax New Dimension
12.2020 - 06.2021
Assistant General Manager
Glebry Inc
12.2016 - 07.2020
Associate Of Business Administration -
Hawkeye Community College