Summary
Overview
Work History
Education
Skills
Timeline
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Randi Carlin

Millsboro,DE

Summary

Proven leader with a track record of enhancing team performance and efficiency at Vacasa and ResortQuest by Wyndham Vacation Rentals. Excelled in stakeholder management and software implementation, achieving departmental goals through adaptability and a keen attention to detail. Successfully managed cross-functional projects, consistently surpassing expectations with a focus on strategic improvements and quality standards.

Overview

15
15
years of professional experience

Work History

Onboarding Manager

Vacasa
02.2022 - 06.2024
  • Managed a high-performing team of 12 Onboarding Coordinators across 5 US states, LATAM, and Canada, providing regular coaching and performance feedback.
  • Cross-trained existing employees to maximize team agility and performance enabling our team to consistently hit departmental quarterly goals.
  • Collaborated with cross functional teams across territories to ensure alignment and efficiency.
  • Prepared comprehensive monthly and quarterly assessments for senior management, highlighting key performance indicators and areas requiring attention or improvement.
  • Managed multiple tasks in high-volume environment.

Onboarding Specialist/Lead

Vacasa
09.2020 - 02.2022
  • Completed detailed assessments to effectively build a comprehensive and detailed vacation rental listing.
  • Arranged for cleaning, photography and upkeep to keep properties presentable for potential tenants.
  • Maximized profitability within assigned territory by consistently meeting or exceeding established sales goals.
  • Collaborated with sales team to upsell additional products and services, increasing overall revenue from rentals.


Refurbishment Liaison

ResortQuest by Wyndham Vacation Rentals
11.2016 - 09.2020
  • Served as the primary point of contact, fostering strong relationships with clients and vendors.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Fulfilled office manager duties as an extension to main roll

Laundry Manager

ResortQuest by Wyndham Vacation Rentals
03.2009 - 11.2016
  • Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
  • Implemented cost-saving initiatives by reducing waste and optimizing equipment usage to hit or exceed EBITDA targets year over year
  • Assisted in the development of marketing materials highlighting the benefits of the organization''s laundry services.
  • Developed quality control measures to maintain high standards of cleanliness and presentation.
  • Managed training, scheduling and performance for 50+ employees.
  • Assisted HR with international and seasonal employee recruitment, orientation and training.

Education

Delaware Real Estate License - Real Estate

Long And Foster Institute of Real Estate
Bethany Beach, DE
09.2016

Certification - Accounting And Finance

Sussex Technical High School
Georgetown, DE
01.2004

High School Diploma -

Woodbridge High School
Greenwood, DE
06.1997

Skills

    Organizational abilities

    Software Implementation

    Policy Enforcement

    Stakeholder Management

    Attention to Detail

    Adaptability and Flexibility

Timeline

Onboarding Manager

Vacasa
02.2022 - 06.2024

Onboarding Specialist/Lead

Vacasa
09.2020 - 02.2022

Refurbishment Liaison

ResortQuest by Wyndham Vacation Rentals
11.2016 - 09.2020

Laundry Manager

ResortQuest by Wyndham Vacation Rentals
03.2009 - 11.2016

Delaware Real Estate License - Real Estate

Long And Foster Institute of Real Estate

Certification - Accounting And Finance

Sussex Technical High School

High School Diploma -

Woodbridge High School

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