HANNAH WHITE
Chesapeake,US
Summary
With over 10 years of experience in the banking sector, I have developed a strong background in customer service, cash management, and teller supervision. I am skilled in training and mentoring staff, resolving conflicts, and streamlining branch operations. Currently pursuing a degree in Social Work with the goal of integrating these skills into a new career path.
Overview
11
11
years of professional experience
Work History
Teller Supervisor
City National Bank
Proctorville, US
04.2018 - Current
- As a Teller Supervisor, my job was to manage my teller line, make a schedule, and make the Cash Shipments and order the cash for the branch, and manage the vault.
- I worked as a Teller processing transactions while managing the Teller Line and finding mistakes, auditing them, and making sure the branch was in line with audit procedures.
Teller Supervisor
City National Bank
Proctorville, US
04.2018 - Current
- As a Teller Supervisor, my job was to manage my teller line, make a schedule, and make the Cash Shipments and order the cash for the branch, and manage the vault.
- I worked as a Teller processing transactions while managing the Teller Line and finding mistakes, auditing them, and making sure the branch was in line with audit procedures.
Teller
City National Bank
Huntington, US
09.2014 - Current
- As a Teller, it was my job to process customers transactions such as deposits of all kinds, withdrawals, and loan payments as well as balance my drawer totals at the end of the day.
Teller
City National Bank
Huntington, US
09.2014 - Current
- As a Teller, it was my job to process customers transactions such as deposits of all kinds, withdrawals, and loan payments as well as balance my drawer totals at the end of the day.
Teller Supervisor
WesBanco
South Point, Ohio, US
03.2023 - 05.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Developed training materials and conducted effective training sessions for new hires on banking policies and procedures.
- Resolved conflicts between customers and staff in a professional manner while maintaining high levels of customer satisfaction.
- Handled customer inquiries promptly via phone or email according to established guidelines.
- Assisted customers with their banking needs by providing advice on products and services available at the bank.
Teller Supervisor
WesBanco
South Point, Ohio, US
03.2023 - 05.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Developed training materials and conducted effective training sessions for new hires on banking policies and procedures.
- Resolved conflicts between customers and staff in a professional manner while maintaining high levels of customer satisfaction.
- Handled customer inquiries promptly via phone or email according to established guidelines.
- Assisted customers with their banking needs by providing advice on products and services available at the bank.
Personal Banker
People's Bank
Russell, US, US
01.2022 - 01.2023
- As a Personal Banker, it was my job to open accounts (checking, savings, HSA, Money Market etc) open certificate of deposits (CDs) IRAs.
- I am a NMLS register loan officer.
- I did Personal Loans, Vehicle Loans, and Home Equity Lines of Credit.
- I sent referrals to the Trust Department, and Insurance.
- It was my job to listen, and find the right product best fitting the customer.
Personal Banker
People's Bank
Russell, US, US
01.2022 - 01.2023
- As a Personal Banker, it was my job to open accounts (checking, savings, HSA, Money Market etc) open certificate of deposits (CDs) IRAs.
- I am a NMLS register loan officer.
- I did Personal Loans, Vehicle Loans, and Home Equity Lines of Credit.
- I sent referrals to the Trust Department, and Insurance.
- It was my job to listen, and find the right product best fitting the customer.
Education
HIGH SCHOOL DIPLOMA - undefined
Fairland
Proctorville, Ohio01.2005
Skills
- Customer Service
- Cash Management
- Supervision
- Training
- Problem Solving
- Banking
- Scheduling
- Auditing
- Product Knowledge
- Loan Processing
Personal Information
Title: Teller Supervisor
Timeline
Teller Supervisor
WesBanco
03.2023 - 05.2024
Teller Supervisor
WesBanco
03.2023 - 05.2024
Personal Banker
People's Bank
01.2022 - 01.2023
Personal Banker
People's Bank
01.2022 - 01.2023
Teller Supervisor
City National Bank
04.2018 - Current
Teller Supervisor
City National Bank
04.2018 - Current
Teller
City National Bank
09.2014 - Current
Teller
City National Bank
09.2014 - Current
HIGH SCHOOL DIPLOMA - undefined
Fairland